This Cookie Policy explains how LaptopClinic.sg uses cookies, pixels, tags, scripts, device identifiers, analytics tools, advertising technologies, remarketing tools, and similar technologies when you visit or interact with our Website.
LaptopClinic.sg is owned and operated by Esmond Solutions Pte. Ltd., a company incorporated in Singapore under ACRA Registration No. 202031216G.
This Cookie Policy should be read together with our Privacy Policy, Terms of Use, Return & Refund Policy, Warranty Policy, Shipping & Delivery Policy, and Product Compatibility & Handling Disclaimer.
By using our Website, continuing to browse, adjusting your cookie settings, or interacting with our Website features, you acknowledge that you have read and understood this Cookie Policy.
1. What Are Cookies and Similar Technologies?
Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as your browser session, cart items, preferences, login status, and browsing activity.
Similar technologies may include pixels, tags, scripts, local storage, session storage, software development kits, device identifiers, tracking links, and conversion tracking tools.
These technologies may collect information such as your IP address, browser type, device type, operating system, pages viewed, products viewed, referring website, approximate location, cookie identifiers, advertising identifiers, session data, and interactions with our Website or marketing content.
Some cookies are necessary for the Website to function properly. Others help us understand Website performance, improve customer experience, measure advertising effectiveness, show relevant advertisements, prevent fraud, and support ecommerce operations.
2. Why We Use Cookies
LaptopClinic.sg may use cookies and similar technologies to operate the Website, maintain security, support checkout, remember cart contents, process online orders, improve Website performance, understand customer behaviour, measure marketing campaigns, support order-related and product enquiry communications, prevent fraud, and display relevant advertising.
We may also use cookies to understand which products, pages, categories, or advertisements customers interact with. This helps us improve Website layout, product information, ecommerce flow, checkout experience, stock planning, and marketing performance.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
3. Types of Cookies We May Use
LaptopClinic.sg may use different types of cookies and similar technologies depending on Website functionality, ecommerce platform features, marketing tools, payment tools, and third-party integrations.
3.1 Essential Cookies
Essential cookies are required for the Website to function properly.
These may support functions such as page navigation, shopping cart, checkout, payment flow, order processing, customer login, security, fraud prevention, load balancing, session management, and basic Website operation.
Without essential cookies, some parts of the Website may not work properly.
3.2 Functional Cookies
Functional cookies help the Website remember choices you make, such as display preferences, form inputs, language preferences, region settings, saved cart details, or other Website preferences.
These cookies improve convenience and user experience.
3.3 Analytics Cookies
Analytics cookies help us understand how visitors use LaptopClinic.sg.
These cookies may collect information about pages visited, products viewed, time spent on the Website, clicks, traffic sources, device type, browser type, approximate location, and Website performance.
We may use analytics tools such as Google Analytics or similar services to improve Website structure, product pages, checkout flow, content, and customer experience.
3.4 Advertising and Remarketing Cookies
Advertising and remarketing cookies help us measure advertising performance, understand conversions, and show relevant advertisements to users who have visited LaptopClinic.sg or interacted with our content.
These technologies may be used by platforms such as Google Ads, Meta Pixel, TikTok Pixel, and similar advertising tools.
For example, these tools may help us understand whether an advertisement led to a product view, enquiry, cart action, or purchase. They may also allow us or advertising platforms to show relevant advertisements based on previous visits to LaptopClinic.sg.
3.5 Ecommerce and Performance Cookies
Ecommerce and performance cookies may help us understand product browsing behaviour, cart activity, checkout activity, abandoned cart behaviour, customer journey patterns, product demand, search behaviour, and Website performance.
This helps us improve product listings, checkout flow, stock planning, Website speed, and customer experience.
3.6 Payment and Fraud Prevention Technologies
Payment and fraud prevention technologies may be used to support payment processing, transaction verification, fraud checks, chargeback prevention, order security, and payment gateway functionality.
LaptopClinic.sg uses HitPay as a payment gateway. When you make payment, HitPay and relevant payment partners may use their own cookies, security tools, device identifiers, fraud prevention tools, or payment technologies according to their own terms and privacy policy.
3.7 Communication and Marketing Tools
We may use email marketing tools, WhatsApp marketing tools, tracking links, message analytics, or similar technologies to understand whether communications are delivered, opened, clicked, or interacted with.
These tools may help us send order-related communications, promotional content, product updates, abandoned cart reminders, customer feedback requests, or other marketing communications where permitted by law.
4. Third-Party Cookies and Tools
Some cookies and similar technologies on LaptopClinic.sg may be placed or operated by third-party service providers.
These third parties may include ecommerce platform providers, payment gateway providers, analytics providers, advertising platforms, social media platforms, email marketing providers, messaging providers, courier or logistics tools, fraud prevention providers, hosting providers, and Website performance tools.
Third-party providers may collect, use, disclose, store, or process information according to their own privacy policies, cookie policies, terms, and platform settings.
LaptopClinic.sg does not control all third-party cookies or how third-party platforms use data collected through their technologies.
You should review the privacy and cookie policies of the relevant third-party platforms if you want more information about their practices.
5. Google Analytics and Google Ads
LaptopClinic.sg may use Google Analytics, Google Ads, Google conversion tracking, Google remarketing, or similar Google advertising and analytics tools.
These tools may use cookies, device identifiers, or similar technologies to help us measure Website traffic, understand customer behaviour, track conversions, improve advertising campaigns, and show relevant advertisements.
Google and other third-party vendors may use cookies or device identifiers to show advertisements based on a user’s past visits to LaptopClinic.sg or other websites.
You may manage Google advertising preferences through your Google account settings or other tools made available by Google.
6. Meta Pixel and Social Media Advertising
LaptopClinic.sg may use Meta Pixel or similar Meta business tools for advertising, remarketing, conversion tracking, audience measurement, and campaign performance analysis.
These tools may collect information about your interaction with our Website, such as page visits, product views, cart activity, checkout activity, purchases, or interactions with advertisements.
Meta may use this information according to its own terms, privacy policy, cookie policy, and platform settings.
You may manage certain advertising preferences through your Meta account settings or other tools made available by Meta.
7. TikTok Pixel and Other Advertising Platforms
LaptopClinic.sg may use TikTok Pixel or similar advertising tools from TikTok and other platforms.
These tools may help us measure advertising performance, track conversions, understand customer interactions, create advertising audiences, and display relevant advertisements.
TikTok and other advertising platforms may use information collected through these technologies according to their own terms, privacy policies, cookie policies, and account settings.
You may manage certain advertising preferences through the relevant platform settings where available.
8. Consent and Cookie Preferences
Where required by applicable law, we may ask for your consent before using non-essential cookies, advertising cookies, analytics cookies, remarketing tools, or similar tracking technologies.
Where the Website provides a cookie banner, consent tool, or preference centre, you may accept, reject, or manage certain categories of cookies according to the options provided.
Your cookie preferences may be stored using a cookie or similar technology so that the Website can remember your selection.
If you clear your browser cookies, use a different browser, use a different device, browse in private mode, or change browser settings, you may need to set your preferences again.
Essential cookies that are necessary for Website operation, checkout, security, payment, or fraud prevention may still be used even if you reject non-essential cookies.
9. Managing or Disabling Cookies
You can manage or disable cookies through your browser settings.
Most browsers allow you to block cookies, delete existing cookies, limit tracking, refuse third-party cookies, or receive alerts when cookies are being used.
However, disabling cookies may affect Website functionality, including shopping cart, checkout, payment flow, login, saved preferences, order processing, analytics accuracy, or other ecommerce features.
You may also manage advertising preferences through the settings provided by Google, Meta, TikTok, or other advertising platforms.
LaptopClinic.sg is not responsible for the availability, accuracy, or effectiveness of third-party cookie controls, advertising preference tools, browser settings, or platform settings.
10. Do Not Track Signals
Some browsers may send “Do Not Track” signals or similar browser-based privacy signals.
Because there is no consistent industry standard for responding to such signals, LaptopClinic.sg may not respond to all “Do Not Track” signals.
You can still manage cookies through your browser settings, Website cookie settings where available, and third-party advertising preference tools.
11. Personal Data and Cookies
Some cookies and similar technologies may collect information that may be considered personal data under applicable law, especially where the information can identify an individual or be linked to an identifiable individual. Where cookies or similar technologies collect personal data, such data will be handled in accordance with our Privacy Policy.
Personal data collected through cookies may be used for purposes such as Website operation, online order processing, checkout and payment processing, transaction security, fraud prevention, analytics, marketing, advertising, product enquiry handling, customer experience improvement, ecommerce performance review, and legal compliance.
12. International Data Processing
Some cookie and tracking data may be transferred to, stored in, accessed from, or processed in countries outside Singapore because we may use international platforms such as analytics providers, advertising platforms, payment tools, cloud hosting providers, ecommerce tools, marketing tools, and fraud prevention providers.
Where required by applicable law, we will take reasonable steps to ensure that personal data transferred outside Singapore receives a standard of protection comparable to the protection required under Singapore’s Personal Data Protection Act.
Third-party platforms may also process data according to their own international transfer practices, terms, privacy policies, and cookie policies.
13. Retention of Cookie Data
Cookies may remain on your device for different periods depending on their purpose.
Session cookies may expire when you close your browser. Persistent cookies may remain on your device for a longer period or until you delete them.
Third-party providers may set their own cookie retention periods according to their own policies and platform settings.
Data collected through cookies may also be retained in analytics reports, advertising platforms, ecommerce records, payment records, fraud prevention tools, or business records for as long as reasonably necessary for the purposes described in this Cookie Policy and our Privacy Policy, unless a longer retention period is required or permitted by law.
14. Updates to This Cookie Policy
We may update, amend, or replace this Cookie Policy at any time to reflect changes in our Website, ecommerce operations, payment tools, analytics tools, advertising tools, marketing platforms, legal requirements, or data protection practices.
The updated version will be published on the Website with a revised “Last Updated” date.
Your continued use of the Website after the updated Cookie Policy is published means you acknowledge the updated Cookie Policy.
You should review this Cookie Policy regularly.
15. Contact Us
For cookie, privacy, personal data, or marketing preference matters, please contact:
Data Protection Officer: Nicholas Low
DPO Email: dpo@laptopclinic.sg
For general online order, delivery, product enquiry, return, warranty, payment, or ecommerce customer care matters, please contact:
LaptopClinic.sg
Operated by Esmond Solutions Pte. Ltd.
ACRA Registration No.: 202031216G
Customer Care Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994 (text messages only)
Operating Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday: 10:00am – 3:00pm
Closed on Sundays and Singapore public holidays.
LaptopClinic.sg operates as an ecommerce business. We do not operate a public walk-in retail store, showroom, customer counter, or public collection desk.
Any self-collection, return item handover, or approved order-related arrangement must be confirmed by LaptopClinic.sg in advance and is strictly by appointment only. Customers should not visit any location without prior written confirmation from us.