Terms of Service

These terms are the agreement between you and us when you use LaptopClinic.sg or buy from it. We have kept them short and in plain English. Please read them before you order, and ask us on WhatsApp at +65 8828 8180 if anything is unclear.

1. Who we are

LaptopClinic.sg is the online shop of Esmond Solutions Pte. Ltd., a company registered in Singapore (UEN 202031216G). In these terms, "we", "us" and "our" mean Esmond Solutions Pte. Ltd., and "you" means the person using this website or buying from it.

We are an online store with no public walk-in counter. If we agree that you can collect an order, it is by appointment only, at a time and place we confirm in writing.

2. What we sell

We sell replacement parts for laptops, such as batteries and memory, and tech accessories. Unless a product page says otherwise (for example "used" or "open box"), the items we sell are new.

LaptopClinic.sg is not affiliated with any OEM brand. All parts we sell are replacement parts. Brand names, model names and part numbers appear on this website only to show which machines a part fits, and they belong to their owners. Our Replacement Parts Disclaimer explains this.

Product photos show the item, but labels, colours and markings can differ slightly from one batch to the next. What counts is the part number and the details written on the product page.

3. Who can buy

You must be 18 or older to order, or have your parent's or guardian's permission. If you order for a business, you confirm that you are allowed to order for it.

4. Choosing the right part is your responsibility

Before you order, check that the part matches your machine: the part number printed on your old part, and details such as voltage, capacity, connector, size and memory type. Each product page lists the models the part fits.

We are happy to help on WhatsApp if you send us a photo of your old part or of your laptop's model label, but please check the part number yourself before you order. If you order the wrong part for your machine, we cannot take it back (see section 9). But if the part does not match its product page (a different part number or different details, or it does not fit a model the page says it fits), that is our mistake, and we put it right as the law requires.

5. Prices

• Prices are in Singapore dollars (S$).
• Esmond Solutions Pte. Ltd. is not registered for GST, so we do not charge GST.
• Delivery in Singapore is free on most items. If an item has a delivery charge, or you choose a paid faster option, the product page shows the charge and includes it in the price you pay.
• Delivery outside Singapore is priced by country and parcel weight (see worldwide shipping).
• Import duties and taxes in your country are not included. If your country charges them, you pay them.

If we find an obvious pricing mistake after you order, we will tell you before we send anything. You can then pay the correct price or cancel for a full refund.

6. Ordering and paying

Orders in Singapore are paid at checkout, on the secure payment page of HitPay, our payment provider, for example by PayNow or by credit or debit card. HitPay is licensed by the Monetary Authority of Singapore. We never see or keep your full card number.

Your order is confirmed when your payment goes through. If you leave HitPay's page without paying, nothing is charged and no order is made. To see your order, its invoice and its tracking later, sign in to your account on this website with Google, using the email address you ordered with.

Orders from outside Singapore are confirmed with you on WhatsApp first. You send us your order, we reply with the delivery price and how to pay, and you pay nothing until you agree.

We may have to cancel a confirmed order, for example if the item is no longer available, the price was wrong, we cannot deliver to your address, or the payment looks fraudulent. If that happens, we tell you and refund you in full.

7. Pre-orders

When a part is out of stock in Singapore but in stock in our China warehouse, the product page shows Pre-order. You pay when you order, and we send it to you from China; delivery in Singapore takes an estimated 7 to 14 working days. If we cannot supply it after all, or it will take much longer than the estimate, we will tell you, and you can choose to wait or to get a full refund.

8. Delivery

Where your order ships from, how long it takes, and what happens if a parcel is late, lost or damaged are explained in our Shipping and Delivery Policy. Delivery times are estimates, not guarantees.

9. Cancelling, returns and refunds

• Changed your mind, or ordered the wrong part? Once you have paid, we do not cancel your order, take the item back or refund you for these reasons, before or after delivery. Singapore law gives no cooling-off period for online purchases, and no right to return an item because you changed your mind or chose the wrong part.
• Faulty, wrong or missing item? We put it right as the law requires (if you buy for a business, section 12 sets the limits). See our Returns and Refunds Policy.
• Lost or damaged by the courier? Once we hand your parcel to the courier, it counts as delivered to you, and the risk passes to you. We do not replace or refund it, but we help you claim from the courier; see our Shipping and Delivery Policy.
• A part we source specially for you (one not listed on this website): before you pay, we tell you the price, the lead time and whether the order can be cancelled once we have placed it with our supplier.

10. Warranty and your rights under the law

Every part you buy from us is covered by your rights under Singapore law, and some products also come with a warranty you can choose on the product page. Our Warranty Policy explains both.

We give you every right that Singapore law gives you, and nothing in these terms takes away your rights as a consumer, including those under the Sale of Goods Act and the Consumer Protection (Fair Trading) Act (the "Lemon Law"). Beyond those rights, we promise only what these terms say and any warranty you choose on a product page. Section 13 lists what we do not cover.

11. Fitting a part

Fitting a laptop part takes care and the right tools. If you, or a technician you choose, fit the part, it is at your own risk: damage caused while fitting (such as a torn cable, a bent pin or a cracked case) is not a fault in the part. Always back up your data before you fit a part or have a repair done.

Some products may offer fitting in Singapore as a paid option on the product page, done by the fitting partner named there. If you choose it, we confirm the appointment with you before the work is done.

12. Our responsibility to you

If a part we sold you was faulty or not as described when it was delivered, we are responsible for the loss you suffer that was a foreseeable result, as Singapore law requires. For anything else, such as a late delivery, our total responsibility for an order is limited to the price you paid for it. We are not responsible for loss that nobody could have foreseen when you ordered.

If you buy for a business (not as a consumer), the Lemon Law does not apply, and these limits apply instead:

• A part that was faulty when it was delivered: tell us within 3 months of delivery, or within the warranty you chose on the product page if that is longer. We then repair it, replace it, or refund the price you paid for it, whichever we choose. You pay the postage to send it to us, and we pay to send a repaired or replacement part back to you.
• A wrong or missing item: tell us within 3 days of delivery. After that, we treat the order as delivered complete and correct.
• We do not refund delivery charges, and we do not pay for fitting, labour, lost profits, lost business, lost data or any other indirect loss.
• Our total responsibility for an order is limited to the price paid for the items concerned.

If you live outside Singapore, our total responsibility for an order, for any reason, is limited to the total you paid us for it, and we are not responsible for import duties and taxes, lost profits, lost data or any other indirect loss. If you bought as a consumer, you keep the Lemon Law rights described in our Returns and Refunds Policy, including our paying the postage for a repair or replacement.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that Singapore law does not allow us to limit.

13. What we do not cover

To be clear, we do not cancel, refund, replace or pay for:

• a change of mind, before or after delivery;
• a part that does not fit because the wrong part was ordered;
• a parcel the courier loses or damages after we hand it over (we help you claim from the courier);
• damage caused while fitting a part, or after delivery by a drop, liquid, a power surge or a faulty charger;
• normal wear, and the gradual loss of capacity that every battery has with use and age;
• problems caused by software, or by another part of your laptop;
• import duties and taxes, and the courier's charge to deliver again when an address or phone number was wrong or no one accepted the parcel;
• delays caused by events outside our control (section 14);
• recovering your data: always back up before you fit a part.

None of this reduces your rights under Singapore law, for example for a part that was faulty or not as described when it was delivered.

14. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier or customs disruption, or an outage of the internet or of a payment provider. If this happens we will tell you, and if we cannot deliver your order, we will refund you.

15. Using this website

Please use this website lawfully. Do not place false orders, make fraudulent payments, try to break into our systems, or copy our content for commercial use without our permission. The text, design and photos on this website belong to us or to the people who license them to us. We may refuse orders from anyone who misuses this website. If you break these terms or the law and it costs us money, you are responsible for that cost.

16. Your personal data

How we collect and use your personal data is explained in our Privacy Policy and Cookie Policy.

17. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. The terms in force on the day you order apply to that order.

18. Law and disputes

These terms are governed by the law of Singapore. If we cannot settle a problem together, it can be decided by the courts of Singapore, including the Small Claims Tribunals.

Contact us

• WhatsApp (text messages only): +65 8828 8180
• Email: sales@laptopclinic.sg
• Or use our contact form.

Our customer care hours are Monday to Friday 10am to 7pm and Saturday 10am to 3pm (Singapore time). We are closed on Sundays and public holidays.

LaptopClinic.sg is run by Esmond Solutions Pte. Ltd. (UEN 202031216G), a company registered in Singapore. We are an online store with no public walk-in counter.