KINETIC QA TEST: Esmond Hardware SEO

These Terms of Use (“Terms”) govern your access to and use of LaptopClinic.sg (“Website”), including browsing, product enquiries, ordering, purchasing, payment, delivery, confirmed appointment-based self-collection, sourcing requests, optional add-on arrangements, ecommerce customer care, and other activities made available through the Website.

LaptopClinic.sg is owned and operated by Esmond Solutions Pte. Ltd. (“Company”, “we”, “us”, or “our”), a company incorporated in Singapore under ACRA Registration No. 202031216G.

By accessing, browsing, placing an order, making payment, contacting us, requesting product guidance, or using any part of the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. About LaptopClinic.sg

LaptopClinic.sg is an ecommerce platform that sells replacement components for laptops and mobile phones, electronic components, accessories, and tech-related products. We may also assist customers in sourcing rare, special-order, uncommon, discontinued, or hard-to-find parts, subject to supplier availability, pricing, lead time, payment confirmation, and these Terms.

LaptopClinic.sg is an independent ecommerce seller. Unless expressly stated in writing, we are not affiliated with, authorised by, endorsed by, sponsored by, or officially connected to any laptop, mobile phone, electronics, or device manufacturer.

Brand names, model names, trademarks, logos, and part references may be used on the Website only for product identification, compatibility description, and customer reference purposes. All third-party trademarks remain the property of their respective owners.

2. Product Information and Sourcing

LaptopClinic.sg sells replacement components for laptops and mobile phones, electronic components, accessories, and tech-related products through an ecommerce model. Product information shown on the Website may include product names, specifications, condition, warranty options, compatibility notes, images, pricing, availability, sourcing status, and estimated fulfilment timelines.

We aim to keep product information accurate and updated. However, product details may change due to stock movement, supplier updates, production batch differences, product revisions, system delays, sourcing limitations, or other operational reasons.

Product images may be used for illustration or reference purposes only. Actual packaging, label design, colour shade, part markings, supplier batch, layout, connector position, cosmetic condition, or minor product details may vary.

Customers should read the full product listing carefully before placing an order.

2.1 Product Condition and Authenticity

Products sold on LaptopClinic.sg may include brand-new compatible products, OEM-equivalent products where accurately stated, new third-party replacement components, used hardware components, open-box items, accessories, lifestyle tech products, special-order items, or sourced-on-request items.

Unless a product listing expressly states otherwise, LaptopClinic.sg does not sell refurbished components. If any future product is offered under a different condition type, the applicable product condition will be clearly stated on the relevant product page.

We do not claim that our hardware components are manufacturer-authorised original parts unless expressly stated and lawfully supported.

Unless expressly stated otherwise, LaptopClinic.sg is not an authorised distributor, authorised reseller, appointed representative, or official partner of any laptop, mobile phone, electronics, or device brand.

Where a product is listed as “used”, “open-box”, “special-order”, “sourced-on-request”, or similar, the condition, packaging, warranty coverage, return eligibility, and expected cosmetic appearance may differ from standard stock items.

2.2 Trademark and Fair Use

Brand names, model names, trademarks, logos, product references, and part references may be used on the Website strictly for product identification, compatibility description, and customer reference purposes.

All third-party trademarks, brand names, model names, logos, and product identifiers remain the property of their respective owners.

Use of any third-party brand name or trademark on the Website does not imply affiliation, authorisation, sponsorship, endorsement, or official partnership unless expressly stated in writing.

2.3 Customer Responsibility for Compatibility

LaptopClinic.sg may provide general product guidance, product matching assistance, or compatibility information where possible. However, unless we expressly confirm compatibility in writing for your specific device and specific part requirement, the final responsibility remains with the customer.

You agree that you are responsible for checking, where applicable:

Device brand and model
Exact model code
Serial number, where relevant
Part number
Screen size
Screen resolution
Connector type
Pin count
Cable position
Battery voltage
Battery capacity
Keyboard layout
Keyboard language
Motherboard revision
Region version
Shape, screw hole position, dimensions, and mounting points
Any other technical specification required for proper product selection

If you are unsure, you should contact us before placing an order.

Wrongly ordered items due to incorrect model selection, incorrect part number, customer assumption, third-party advice, or incomplete compatibility checks are not eligible for return, refund, or exchange unless we approve otherwise in writing.

3. Ecommerce-Only Business

LaptopClinic.sg operates as an ecommerce-first business for the online sale of replacement components, hardware components, accessories, and tech-related products.

We do not operate a public retail shop, showroom, public customer counter, public enquiry counter, or public collection desk. Any self-collection arrangement, where available, must be approved in advance and is only valid after LaptopClinic.sg confirms the appointment date, time, location, and collection instructions in writing.

Customers who arrive without a confirmed appointment may not be attended to, and any unapproved visit, item handover, return, or collection attempt may be refused.

Any registered office address, business address, or administrative address shown on the Website is provided for business identification, legal, correspondence, or administrative purposes only. It should not be treated as a public retail location, collection point, return point, or customer-facing premises unless LaptopClinic.sg expressly confirms otherwise in writing.

4. Eligibility and Age Requirement

You must be at least 18 years old to place an order, make payment, or use payment options made available through LaptopClinic.sg.

If you are under 18 years old, you may only use the Website with the consent and involvement of a parent or legal guardian.

By using the Website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the Website with valid parental or guardian consent.

5. Orders and Order Acceptance

When you place an order through LaptopClinic.sg, you are making an offer to purchase the selected product subject to these Terms.

An order is only accepted when we confirm acceptance, process the order, dispatch the product, prepare the product for collection, or begin sourcing the requested item.

Receipt of an automated order confirmation, payment notification, checkout acknowledgement, or email confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to reject, cancel, or limit any order for reasons including but not limited to:

Product unavailability
Stock error
Pricing error
Product description error
Supplier issue
Payment issue
Suspected fraud
Unusual order activity
Delivery restriction
Prohibited destination
Incorrect customer information
Compliance, legal, or regulatory concern
System, typographical, or administrative error

If we cancel an order after payment has been made, we will arrange a refund according to our refund process, subject to payment gateway processing timelines and any applicable deductions permitted under these Terms.

6. Pricing

All prices shown on the Website are in Singapore Dollars (SGD) unless otherwise stated.

Esmond Solutions Pte. Ltd. is not GST-registered at the time these Terms are published. Therefore, prices shown on the Website do not include GST charged by us.

For international orders, prices do not include foreign import duties, customs charges, taxes, tariffs, brokerage fees, bank charges, card issuer charges, foreign exchange fees, or any charges imposed by the destination country, payment provider, bank, card network, or courier.

We reserve the right to update prices at any time without prior notice.

If a product is listed at an incorrect price due to typographical error, supplier error, technical error, currency error, system error, or other mistake, we reserve the right to cancel or amend the order, even if payment has already been made.

7. Payment

LaptopClinic.sg currently accepts payment through HitPay, including PayNow and credit/debit card payment methods made available at checkout.

By making payment through HitPay, you may also be subject to HitPay’s own terms, privacy policy, payment processing rules, card network rules, bank requirements, and payment partner requirements.

We do not store your full credit card details on LaptopClinic.sg.

Payment must be received and cleared in full before an order is processed, dispatched, prepared for collection, or submitted to a supplier for sourcing, unless we expressly agree otherwise in writing.

We reserve the right to change, add, remove, suspend, or limit payment methods at any time.

8. Payment Verification and Fraud Prevention

We reserve the right to conduct order checks, payment verification, customer verification, or fraud prevention reviews before accepting or dispatching any order.

We may contact you to verify details including your name, contact number, email address, billing details, delivery address, payment proof, order details, or order purpose.

We may cancel, delay, or hold an order if:

Payment cannot be verified
Payment appears suspicious
Information is incomplete or inconsistent
The order triggers fraud prevention checks
A payment provider, bank, card network, or authority requires review
We reasonably believe the order may involve fraud, misuse, or unauthorised payment activity

We are not responsible for delays caused by payment verification, fraud prevention checks, or compliance reviews.

9. Shipping and Delivery

LaptopClinic.sg offers delivery within Singapore and international shipping to selected destinations.

Estimated delivery timelines may vary depending on:

Product availability
Selected shipping option
Courier availability
Payment clearance
Order processing time
Public holidays
Supplier lead time
Customs clearance
Destination country
Force majeure events
Any event outside our reasonable control

For Singapore orders, customers may select available delivery options at checkout, where applicable.

For international orders, estimated delivery is generally 7 to 14 working days, unless otherwise stated. This is an estimate only and is not a guaranteed delivery timeline.

Tracking details will be provided where available.

Delivery charges, courier options, and estimated timelines may be shown at checkout or separately communicated to the customer.

10. International Shipping, Customs, Duties, and Taxes

International customers are responsible for ensuring that any product ordered from LaptopClinic.sg can be lawfully imported, received, possessed, and used in the destination country.

International customers are also responsible for all charges, requirements, documentation, and obligations imposed by the destination country, courier, customs authority, payment provider, bank, card network, or any other relevant external party. These may include, but are not limited to:

Import duties
Customs charges
Local taxes
VAT, GST, sales tax, or equivalent taxes
Tariffs
Brokerage fees
Clearance fees
Storage fees
Re-delivery fees
Customs documentation requirements
Import permits or local regulatory requirements
Any additional charges imposed outside Singapore

LaptopClinic.sg is not responsible for any delay, seizure, refusal, non-clearance, failed delivery, return-to-sender event, additional charge, import restriction, or delivery issue caused by customs authorities, courier processes, destination country rules, incorrect customer information, unpaid duties or taxes, incomplete documentation, customer non-response, or any requirement outside our reasonable control.

If a parcel is returned to us due to failed customs clearance, unpaid charges, incorrect or incomplete customer information, refusal of delivery, customer non-response, destination restrictions, or courier requirements, LaptopClinic.sg may deduct the original shipping cost, return shipping cost, handling charges, payment processing charges, customs-related charges, storage charges, and any other applicable cost before considering any refund.

Special-order, sourced-on-request, used, opened, handled, checked, fitted, customer-selected, or non-returnable products may not be eligible for refund even if the parcel is returned by customs, courier, or any destination authority. Any refund, replacement, store credit, or other remedy will be reviewed at LaptopClinic.sg’s discretion and subject to these Terms, the product condition, supplier terms, and applicable law.

11. Delivery Risk, Courier Delay, and Lost Parcel

We are responsible for preparing and dispatching the correct order to the courier based on the information provided by the customer.

Once an order has been handed to the courier, delivery will be subject to the courier’s terms, tracking records, delivery process, investigation process, and claim procedures.

LaptopClinic.sg will provide reasonable assistance for lost, delayed, or disputed parcels, but we are not responsible for delays, failed delivery, customs issues, import restrictions, or loss caused by:

Courier handling
Customs authority
Incorrect or incomplete delivery address
Customer absence
Customer refusal
Unpaid import charges
Delivery restrictions
Destination country issues
Force majeure events
Any event outside our reasonable control

For any lost parcel claim, we may require the courier’s investigation outcome before determining the next step.

Any replacement, refund, store credit, or other resolution will be assessed on a case-by-case basis and may depend on courier findings, insurance coverage, tracking records, and the circumstances of the order.

12. Self-Collection

Self-collection may be available for selected orders by confirmed appointment only.

Self-collection is not available on an unscheduled basis. Customers must wait for written confirmation from LaptopClinic.sg before visiting any collection location.

The collection location, date, time, and collection instructions must be confirmed by LaptopClinic.sg in writing before any collection arrangement is valid.

Customers may be required to provide:

Order number
Proof of payment
Identification
Confirmation message
Authorisation if collecting on behalf of another person

Any collection location is used only for confirmed ecommerce order arrangements. It is not a public retail shop, showroom, public customer counter, or public collection desk.

Risk of the product passes to the customer once the product is collected. Customers should check the item upon collection where reasonably possible and inform LaptopClinic.sg promptly if there is any visible issue with the item at the time of collection.

13. Singapore-Only Optional Add-On Arrangements

LaptopClinic.sg primarily sells replacement components, hardware components, accessories, and tech-related products through an ecommerce model.

For selected Singapore orders, customers may be offered a separate optional add-on product handling or fitting arrangement. Any such arrangement is subject to availability, separate charges, product type, item suitability, device condition, appointment confirmation, customer location or confirmed appointment location, and any additional terms provided before confirmation.

This optional add-on arrangement is not automatically included with any product purchase. It only applies if it is expressly selected, paid for where applicable, and confirmed in writing through the Website, checkout page, invoice, order confirmation, or our official customer care channel.

LaptopClinic.sg may decline, reschedule, or cancel an optional add-on arrangement if the requested item is unsuitable, the device condition is not appropriate, the appointment cannot be confirmed, the customer provides incomplete or inaccurate information, the arrangement creates safety or product handling concerns, or the arrangement is not commercially or operationally reasonable.

For overseas customers, LaptopClinic.sg provides parts-only ecommerce sales. Overseas customers are responsible for arranging any product fitting, handling, setup, checking, or related work in their own country at their own risk and cost.

Customers remain responsible for checking product compatibility before purchase, including model number, part number, specification, connector type, size, voltage, capacity, layout, and any other relevant product requirement.

LaptopClinic.sg is not responsible for damage, loss, incompatibility, data loss, device issues, product issues, or any other matter caused by customer self-handling, external party handling, unsuitable handling methods, unsuitable tools, electrical damage, liquid damage, modification, misuse, or any handling carried out outside a confirmed arrangement approved by LaptopClinic.sg.

Customers are responsible for backing up, removing, securing, and protecting their own data before providing any device, item, account access, or related information under an optional add-on arrangement. LaptopClinic.sg does not guarantee data preservation and is not liable for data loss, data corruption, missing files, account access issues, or device lockout.

14. Special-Order, Rare, and Sourced-On-Request Products

LaptopClinic.sg may assist customers in sourcing rare, discontinued, special-order, uncommon, or hard-to-find parts.

For such products:

Availability is subject to supplier confirmation.
Lead time is an estimate only.
Product photos may be for reference only.
Supplier batch, markings, label, or packaging may vary.
Full or partial payment may be required before sourcing begins.
Once the supplier order has been placed, the order is non-cancellable unless we agree otherwise in writing.
Such items may be non-returnable and non-refundable unless defective-on-arrival or wrongly supplied by us, subject to our assessment.

Customers must ensure the requested product is suitable before confirming a special-order or sourced-on-request purchase.

We may decline a sourcing request at our discretion if the item is unavailable, restricted, unsuitable, high-risk, unclear, or commercially unreasonable to source.

15. Returns and Refunds

LaptopClinic.sg does not accept returns, refunds, or exchanges for change of mind. Any return, refund, or exchange request may only be considered according to our Return & Refund Policy, which forms part of these Terms.

Unless otherwise approved by us in writing, we do not accept return, refund, or exchange requests for:

Wrong model ordered by the customer
Wrong part number selected by the customer
Wrong product selected due to customer assumption, incomplete checks, or external party advice
Customer no longer needs the item
Customer changed their mind
Customer found a cheaper item elsewhere
Product packaging opened
Product handled, fitted, connected, checked, marked, damaged, or used
Product modified, altered, scratched, or no longer in its original supplied condition
Product affected by unsuitable handling, unsuitable fitting, unsuitable connection, improper product checks, or customer handling
Product affected by external party handling
Special-order item
Rare, uncommon, discontinued, or sourced-on-request item
Used item, unless otherwise stated
Item without original packaging, labels, accessories, seals, protective films, or proof of purchase
Item returned outside the applicable return request period
Item that cannot be resold as new due to its returned condition

Wrong, missing, visibly damaged, or defective-on-arrival items must be reported within 3 calendar days from delivery or collection. Customers must provide supporting evidence where requested, including but not limited to the order number, clear photos, videos, packaging images, courier label images, and a description of the matter.

Return shipping is paid by the customer unless LaptopClinic.sg confirms that we supplied the wrong item or that the matter was caused by our fulfilment error. Customers must not return any item without our prior written confirmation and return instructions.

Refunds, where approved, will be processed through the original payment method where possible and may be subject to payment gateway, bank, card issuer, or processing timelines. Any approved refund may exclude delivery fees, payment processing charges, handling charges, customs-related charges, return shipping charges, or other applicable deductions permitted under these Terms.

16. Warranty

Warranty coverage varies by product and will be stated on the product page, invoice, checkout page, selected warranty option, order confirmation, or written confirmation where applicable.

Some products may allow customers to select different warranty coverage options at additional cost. If a customer selects an extended or longer warranty option, the selected coverage will apply according to the terms shown at the time of purchase.

Warranty coverage does not guarantee that a product is suitable for every device, model, configuration, use case, or customer-selected part. Customers remain responsible for checking the product model, part number, specification, connector type, size, voltage, capacity, layout, and compatibility before purchase.

Unless otherwise stated, warranty does not cover:

Wrong product selected by the customer
Compatibility issues caused by incorrect model, part number, specification, connector type, size, voltage, capacity, layout, or customer assumption
Physical damage
Scratches, dents, cracks, broken connectors, broken pins, torn cables, burnt marks, liquid marks, or pressure marks
Damage caused by unsuitable fitting, connection, product handling, or product checks
Damage caused by customer handling or external party handling
Damage caused by misuse, modification, alteration, or use outside the product’s intended purpose
Damage caused by electrical surge, short circuit, liquid exposure, overheating, pressure, impact, or external force
Normal wear and tear
Consumable degradation, including natural battery capacity reduction where applicable
System, app, firmware, account, data, or user configuration matters
Data loss
Cosmetic issues that do not affect product function
Any item without valid proof of purchase
Any item outside the stated warranty period
Any item returned in a condition inconsistent with normal product use or the original supplied condition

Standing desks, chairs, and larger lifestyle products may carry a product-specific warranty period, typically one year or more where stated on the product page, invoice, checkout page, selected warranty option, or written confirmation.

Warranty claims are subject to review and approval. LaptopClinic.sg may require the item to be returned for product condition review before approving any replacement, exchange, refund, store credit, or other remedy. Any approved remedy will be determined by LaptopClinic.sg according to the applicable warranty terms, item condition, supporting evidence, stock availability, supplier support where applicable, and applicable law.

Our Warranty Policy forms part of these Terms.

17. Product Handling and Sensitive Components

LaptopClinic.sg primarily supplies replacement components, hardware components, accessories, and tech-related products through an ecommerce model. Some products are sensitive and may be affected by electrostatic discharge, unsuitable tools, improper handling methods, incorrect fitting sequence, connector misalignment, cable damage, screw damage, voltage mismatch, overheating, pressure marks, excessive force, or unsuitable product checks.

Customers are responsible for checking the product model, part number, connector layout, specification, size, voltage, capacity, and suitability before handling, checking, fitting, connecting, or allowing any external party to handle the product.

Any customer handling, product check, fitting attempt, connection attempt, or external party handling is carried out at the customer’s own risk.

LaptopClinic.sg may reject or limit any return, refund, exchange, or warranty claim if the product is no longer in its original supplied condition or shows signs of:

Fitting attempt
Physical handling damage
Torn or damaged flex cable
Broken connector
Bent pin
Burnt component
Liquid mark
Scratch or pressure mark
Removed protective film
Missing seal
Modified condition
Tampered label
Incomplete packaging
Any condition inconsistent with normal unused supplied condition

This clause applies especially to sensitive products, including but not limited to screens, batteries, keyboards, boards, charging ports, flex cables, camera modules, speaker modules, and mobile phone components.

18. Customer Account and Information

If the Website allows account creation, you are responsible for keeping your account details, login credentials, and password secure. You agree to provide accurate, complete, and up-to-date information when placing an order.

You are responsible for errors caused by incorrect information, including:

Wrong name
Wrong phone number
Wrong email address
Wrong shipping address
Missing unit number
Wrong postal code
Incorrect product selection
Incorrect billing information

LaptopClinic.sg is not responsible for failed delivery, delay, loss, failed contact, or incorrect order processing caused by incorrect or incomplete customer information.

19. Customer Care

Customer care is available through:

Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994

WhatsApp communication is text-based. Voice calls may not be available or attended to.

Operating Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday: 10:00am – 3:00pm
Closed on Sundays and Singapore public holidays.

We aim to respond within a reasonable time. Response times may vary depending on order volume, enquiry complexity, supplier checks, delivery matters, sourcing requests, warranty claim matters, return requests, and public holidays.

Customer care provided by LaptopClinic.sg is limited to ecommerce order matters, product information, product guidance, order updates, delivery assistance, warranty claim assistance, return assistance, sourcing enquiries, and related ecommerce matters.

20. Prohibited Use of the Website

You agree not to use the Website for any unlawful, fraudulent, harmful, abusive, or unauthorised purpose.

You must not:

Use the Website in breach of any law
Provide false or misleading information
Attempt fraudulent payment or chargeback abuse
Interfere with Website security
Upload malicious code
Scrape or copy Website content without permission
Misuse discount codes or promotions
Impersonate another person
Abuse our customer care channels or communication channels
Make false claims about delivery, defects, product condition, payment, returns, refunds, or warranty matters
Purchase products for illegal use
Resell products in a misleading or unlawful manner
Infringe intellectual property rights
Attempt to access systems without authorisation
Use the Website in a way that may damage, disable, overload, or impair our systems

We reserve the right to suspend, cancel, block, restrict, or refuse orders from customers who misuse the Website, abuse our communication channels, provide false information, make dishonest claims, or breach these Terms.

21. Promotions, Discounts, and Store Credits

From time to time, we may offer promotions, discount codes, vouchers, bundle deals, store credits, or campaign pricing. Such offers may be subject to additional terms, validity periods, usage limits, product exclusions, and availability. We reserve the right to amend, suspend, cancel, or refuse any promotion if there is suspected abuse, technical error, fraud, misuse, or system issue.

Unless stated otherwise, promotions, vouchers, and store credits cannot be exchanged for cash.

22. Intellectual Property

All content on LaptopClinic.sg, including text, product descriptions, images, graphics, design, layout, icons, logos, videos, website structure, and other materials, belongs to us or our licensors, unless otherwise stated. You may not copy, reproduce, modify, distribute, publish, display, sell, or use any Website content for commercial purposes without our prior written permission.

Brand names, trademarks, and logos belonging to third parties remain the property of their respective owners.

23. Third-Party Links, Platforms, and Providers

The Website may contain links, integrations, tools, or references to third-party websites, payment providers, delivery providers, analytics providers, marketing platforms, social media platforms, or other external providers.

These may include, but are not limited to:

Payment gateway providers
Courier and logistics providers
Analytics tools
Advertising platforms
Email or messaging platforms
Social media platforms
Embedded content providers

We are not responsible for the content, policies, security, accuracy, availability, or practices of third-party providers. Your use of third-party platforms may be subject to their own terms, privacy policies, and operating rules.

24. Privacy and Personal Data

We collect, use, disclose, and process personal data according to our Privacy Policy, which forms part of these Terms.

Personal data may be collected for purposes including:

Order processing
Payment processing
Delivery and collection
Customer support
Warranty handling
Return handling
Sourcing requests
Fraud prevention
Marketing communications
Analytics
Website improvement
Legal compliance
Business operations

Our Data Protection Officer is:

Name: Nicholas Low
Email: dpo@laptopclinic.sg

By using the Website, you agree to the collection, use, disclosure, storage, and processing of your personal data as described in our Privacy Policy.

25. Cookies, Analytics, and Marketing Technologies

LaptopClinic.sg may use cookies, pixels, tags, scripts, analytics tools, conversion tracking tools, remarketing technologies, and similar technologies.

These may include, but are not limited to:

Google Analytics
Google Ads tracking
Meta Pixel
TikTok Pixel
Email marketing tools
WhatsApp marketing tools
Remarketing platforms
Ecommerce analytics tools
Payment and fraud prevention tools

These technologies may help us operate the Website, measure performance, understand customer behaviour, improve shopping experience, display relevant advertising, track conversions, and assess marketing effectiveness.

Your use of the Website may be subject to our Cookie Policy and Privacy Policy.

26. Product Guidance and Suitability Disclaimer

Any product guidance, compatibility suggestion, sourcing recommendation, product matching assistance, or general product information provided by LaptopClinic.sg is offered for customer convenience only.

Unless LaptopClinic.sg expressly confirms suitability in writing for your specific device model, exact part requirement, and intended product use, any guidance should not be treated as a guaranteed confirmation of compatibility, performance, fit, or suitability.

Customers remain responsible for checking all relevant product details before purchase, including but not limited to model number, part number, specification, connector type, size, voltage, capacity, layout, dimensions, region version, and any other product requirement relevant to the selected item.

For sensitive hardware components, customers should ensure that the product is handled, checked, fitted, or connected only by a suitably experienced person using appropriate tools and methods. Any handling, product check, fitting, connection, or use remains subject to these Terms, including our Returns, Refunds, Warranty, and Product Handling clauses.

27. General Disclaimers

The Website, product listings, product information, ecommerce features, customer care channels, and products are provided on an “as available” basis.

To the maximum extent permitted by law, LaptopClinic.sg does not guarantee that:

The Website will always be available, uninterrupted, secure, or error-free
Product listings will always be complete, current, accurate, or free from typographical, pricing, system, or administrative errors
Every product will be available at all times
Product images, packaging, labels, markings, batch details, colour shades, layout, or minor specifications will be identical to the reference information shown on the Website
Delivery will always be completed within estimated timelines
Third-party platforms, payment providers, courier providers, communication tools, or external systems will always be available, accurate, or uninterrupted
A product will be suitable for a customer’s specific device, model, configuration, part requirement, use case, or expectation unless expressly confirmed by LaptopClinic.sg in writing
Optional add-on product handling or fitting arrangements will always be available, suitable, or accepted
Special-order, rare, discontinued, uncommon, or sourced-on-request items will always be obtainable
Customer care response times will always meet a specific timeframe

Any product guidance, compatibility information, sourcing estimate, delivery estimate, or availability update provided by LaptopClinic.sg is for general ecommerce assistance only. Such information may be affected by supplier updates, stock movement, courier timelines, customs processes, payment clearance, product condition, product suitability, customer information, and other factors outside our reasonable control.

Nothing in these Terms excludes, limits, or reduces any rights that cannot be excluded, limited, or reduced under applicable Singapore law.

28. Limitation of Liability

To the maximum extent permitted under Singapore law, LaptopClinic.sg, Esmond Solutions Pte. Ltd., its directors, employees, contractors, suppliers, logistics partners, payment partners, platform providers, and other relevant external providers shall not be liable for any indirect, incidental, special, consequential, punitive, business, economic, or loss-related damage arising from or connected with the Website, products, orders, payments, delivery, collection, sourcing requests, optional add-on arrangements, product handling, or use of any product purchased from us.

This includes, but is not limited to:

Loss of profits
Loss of revenue
Loss of business
Loss of opportunity
Loss of goodwill
Loss of data, files, settings, accounts, or user content
Loss of device use
Loss caused by delivery delay, failed delivery, or courier issue
Loss caused by customs delay, import restriction, seizure, or non-clearance
Loss caused by payment provider, bank, card issuer, or payment gateway issue
Loss caused by supplier delay, supplier error, stock unavailability, or product discontinuation
Loss caused by incorrect product selection, wrong model selection, wrong part number, or compatibility issue
Loss caused by customer handling, external party handling, unsuitable fitting, unsuitable connection, unsuitable product checks, modification, misuse, or use outside the intended purpose
Loss caused by any event outside our reasonable control

Where liability cannot be excluded under applicable law, our total liability shall be limited, to the maximum extent permitted by law, to the amount paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms limits, excludes, or reduces any liability or right that cannot be limited, excluded, or reduced under applicable Singapore law.

29. Indemnity

You agree to indemnify and hold harmless LaptopClinic.sg, Esmond Solutions Pte. Ltd., its directors, employees, contractors, suppliers, logistics partners, payment partners, platform providers, and other relevant external providers from and against any claim, loss, damage, liability, cost, expense, demand, action, or proceeding arising from or connected with:

Your breach of these Terms
Your misuse of the Website
Your incorrect product selection
Your wrong model selection, wrong part number selection, or incomplete compatibility checks
Your handling, product checking, fitting, connection, modification, or use of any product purchased from us
Any external party handling, product checking, fitting, connection, modification, or use arranged by you
Your breach of any law, regulation, customs rule, import rule, export rule, or destination country requirement
Your infringement of any external party rights
Your false, inaccurate, incomplete, or misleading information
Your customs, import, tax, payment, or delivery non-compliance
Your misuse of products purchased from us
Your unauthorised resale, representation, relabelling, modification, or marketing of products purchased from us
Any claim made by another person or business arising from your use of the Website, your order, your product selection, your product handling, or any product purchased from us

This indemnity applies to the maximum extent permitted under Singapore law and continues to apply even after your order is completed, cancelled, refunded, exchanged, credited, or otherwise closed.

30. Force Majeure

We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Fire
Flood
Pandemic
War
Riot
Strike
Labour disruption
Supplier disruption
Courier disruption
Customs delay
Port delay
Government action
Import or export restriction
Internet outage
Payment gateway outage
Cyber incident
System failure
Power failure
Any event outside our reasonable control

If such an event occurs, we may delay, suspend, cancel, or modify affected orders or obligations as reasonably necessary.

31. Changes to These Terms

We may update, amend, or replace these Terms at any time. The updated version will be published on the Website with a revised “Last Updated” date. Your continued use of the Website after the updated Terms are published means you accept the updated Terms. You should review these Terms regularly.

32. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part shall be modified or removed to the minimum extent necessary, and the remaining parts shall continue in full force and effect.

33. No Waiver

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations to another entity in connection with business restructuring, merger, acquisition, sale, transfer, or operational changes.

35. Governing Law and Jurisdiction

These Terms are governed by and interpreted according to the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore, unless we choose to take action in another jurisdiction to protect our rights, recover payment, prevent misuse, or enforce these Terms.

36. Contact Us

For questions about these Terms, orders, delivery, warranty claims, return requests, sourcing requests, product guidance, or other ecommerce-related matters, please contact us:

LaptopClinic.sg
Operated by Esmond Solutions Pte. Ltd.
ACRA Registration No.: 202031216G

Customer Care Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994
WhatsApp is for text messages only.