This Privacy Policy explains how LaptopClinic.sg collects, uses, discloses, stores, transfers, protects, and manages personal data when you access our Website, place an order, make payment, contact us, submit enquiries, request product guidance, use our ecommerce services, or interact with us through any official channel.
LaptopClinic.sg is owned and operated by Esmond Solutions Pte. Ltd. (“Company”, “we”, “us”, or “our”), a company incorporated in Singapore under ACRA Registration No. 202031216G.
This Privacy Policy should be read together with our Terms of Use, Return & Refund Policy, Warranty Policy, Shipping & Delivery Policy, Product Compatibility & Handling Disclaimer, and Cookie Policy, where applicable.
By using our Website, submitting personal data, placing an order, making payment, contacting us, or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
1. Data Protection Officer
Our Data Protection Officer (“DPO”) is responsible for handling personal data enquiries, access requests, correction requests, withdrawal of consent requests, and privacy-related complaints.
Data Protection Officer: Nicholas Low
DPO Email: dpo@laptopclinic.sg
For general order, delivery, product, or customer support matters, please contact customer@laptopclinic.sg instead.
2. Personal Data We May Collect
We may collect personal data that you provide to us directly, that is generated when you use our Website, or that is provided to us by third-party service providers involved in operating our ecommerce business.
Personal data we may collect includes your name, email address, phone number, WhatsApp number, billing address, delivery address, order details, payment status, transaction reference, delivery tracking details, collection appointment details, customer support messages, enquiry content, product guidance requests, return or warranty claim details, photos or videos you submit to us, marketing preferences, account login details where applicable, and any other information you choose to provide.
We may also collect technical and usage information such as your IP address, browser type, device type, operating system, pages visited, products viewed, referring website, approximate location data, cookie identifiers, advertising identifiers, session data, analytics data, and interaction data with our Website or marketing content.
We do not intentionally collect more personal data than is reasonably necessary for our business, ecommerce, legal, operational, payment, delivery, customer support, and marketing purposes.
3. Payment Information
LaptopClinic.sg uses HitPay as our payment gateway. Payment methods may include PayNow and credit/debit card payments made available at checkout.
When you make payment through HitPay, your payment may be processed by HitPay, payment partners, card networks, banks, or other payment service providers involved in the transaction.
We do not store your full credit card number, full card security code, or full payment authentication details on LaptopClinic.sg.
We may receive payment-related information such as payment status, transaction ID, payment reference, payment method type, order amount, refund status, customer name, contact details, and other transaction-related information necessary to process your order, confirm payment, prevent fraud, manage refunds, handle disputes, and maintain business records.
Your use of HitPay may also be subject to HitPay’s own terms, privacy policy, and payment processing requirements.
4. How We Collect Personal Data
We may collect personal data when you browse our Website, create an account, place an order, make payment, contact us by email or WhatsApp, submit a product enquiry, request sourcing assistance, arrange self-collection, request delivery, submit a return or warranty claim, subscribe to marketing updates, respond to promotions, interact with our advertisements, or communicate with us through any official channel.
We may also collect personal data through cookies, pixels, analytics tools, advertising tools, ecommerce tools, payment platforms, delivery providers, marketing platforms, fraud prevention tools, and other third-party service providers used to operate the Website and process orders.
If you provide personal data relating to another person, such as a recipient name, contact number, delivery address, company contact, or authorised collection person, you confirm that you have obtained the necessary consent or authority to provide that information to us.
5. Purposes for Collecting, Using, and Disclosing Personal Data
We may collect, use, disclose, or process personal data for purposes reasonably connected with operating LaptopClinic.sg, including processing orders, confirming payments, arranging delivery, arranging appointment-based self-collection, responding to enquiries, providing product guidance, managing sourcing requests, processing returns, handling warranty claims, verifying customer identity, preventing fraud, resolving payment or delivery disputes, improving our Website, maintaining customer records, complying with legal requirements, and protecting our legitimate business interests.
We may also use personal data to send order updates, delivery updates, payment notices, customer support replies, policy updates, service messages, marketing messages, promotional content, abandoned cart reminders, product recommendations, remarketing advertisements, customer feedback requests, and other communications related to LaptopClinic.sg, subject to applicable law and your marketing preferences.
We may use aggregated or anonymised data for business analysis, website improvement, marketing performance measurement, stock planning, product range planning, customer behaviour analysis, and internal reporting. Aggregated or anonymised data does not identify you personally.
6. Marketing Communications
If you provide your contact details, subscribe to updates, make a purchase, submit an enquiry, or interact with our Website or advertisements, we may send you marketing communications where permitted by law.
Marketing communications may be sent through email, WhatsApp, online advertising platforms, remarketing tools, or other communication channels.
You may opt out of marketing communications by following the unsubscribe instructions in the message, adjusting your marketing preferences where available, or contacting us at customer@laptopclinic.sg.
Please note that even if you opt out of marketing messages, we may still send non-marketing messages such as order confirmations, payment updates, delivery updates, warranty updates, return updates, appointment messages, policy notices, and other service-related communications.
7. Cookies, Analytics, and Advertising Technologies
LaptopClinic.sg may use cookies, pixels, tags, scripts, analytics tools, conversion tracking tools, remarketing technologies, and similar technologies.
These may include Google Analytics, Google Ads tracking, Meta Pixel, TikTok Pixel, email marketing tools, WhatsApp marketing tools, remarketing platforms, ecommerce analytics tools, payment tools, fraud prevention tools, and similar services.
These technologies help us operate the Website, remember preferences, measure Website performance, understand customer behaviour, improve user experience, track advertising conversions, display relevant advertisements, prevent fraud, and assess marketing effectiveness.
You may disable or manage cookies through your browser settings. However, disabling cookies may affect Website functionality, checkout, saved preferences, analytics accuracy, or certain ecommerce features.
More details may be provided in our Cookie Policy.
8. Disclosure of Personal Data to Third Parties
We may disclose personal data to third parties where necessary or appropriate for the purposes described in this Privacy Policy.
These third parties may include payment gateway providers, payment processors, banks, card networks, courier companies, logistics providers, warehouse or fulfilment providers, ecommerce platform providers, website hosting providers, IT vendors, analytics providers, advertising platforms, marketing platforms, email service providers, WhatsApp or messaging providers, fraud prevention providers, professional advisers, insurers, auditors, legal advisers, regulators, law enforcement agencies, government authorities, and any other third party reasonably required to support our business operations.
We may also disclose personal data where required or permitted by law, where necessary to enforce our Terms of Use or other policies, where necessary to protect our rights or safety, where necessary to investigate fraud or misuse, or in connection with a business transfer, restructuring, merger, acquisition, sale, or transfer of assets.
We do not sell your personal data as a standalone commercial product.
9. International Transfers of Personal Data
Because LaptopClinic.sg operates online and uses third-party platforms, some personal data may be transferred to, stored in, accessed from, or processed in countries outside Singapore.
This may happen when we use international payment providers, cloud hosting providers, analytics tools, advertising platforms, marketing platforms, customer communication tools, delivery providers, or other service providers with overseas systems or personnel.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the personal data receives a standard of protection comparable to the protection required under Singapore’s Personal Data Protection Act, where required by law.
10. Protection of Personal Data
We take reasonable administrative, technical, and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks.
These measures may include access controls, password protection, restricted access to customer information, secure payment gateway use, internal handling procedures, data minimisation, service provider controls, system monitoring, and other reasonable safeguards.
However, no method of transmission over the internet, electronic storage, messaging platform, or online payment system is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.
You are responsible for keeping your account login details, email account, device, and communication channels secure.
11. Accuracy of Personal Data
You should ensure that all personal data submitted to us is accurate, complete, and up to date.
This includes your name, email address, phone number, delivery address, billing details, product information, recipient details, and any information submitted for product guidance, sourcing requests, delivery, self-collection, return, or warranty matters.
LaptopClinic.sg is not responsible for failed delivery, delayed delivery, failed contact, wrong order handling, or other issues caused by inaccurate, incomplete, outdated, or misleading information provided by you.
If your personal data changes, please inform us as soon as possible.
12. Retention of Personal Data
We may retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted for business, accounting, tax, legal, compliance, fraud prevention, dispute resolution, warranty, return, payment, audit, or record-keeping purposes.
When personal data is no longer required for any business or legal purpose, we will take reasonable steps to delete it, anonymise it, or remove the means by which it can be associated with you, unless retention is permitted or required by law.
Some data may remain in backups, archives, audit records, transaction logs, or third-party systems for a limited period according to technical, legal, or operational requirements.
13. Access and Correction Requests
You may request access to personal data that we hold about you, or request correction of personal data that is inaccurate or incomplete.
To make an access or correction request, please contact our DPO at:
We may need to verify your identity before processing your request. We may also ask for further information to understand the request.
Where permitted by law, we may charge a reasonable administrative fee for access requests. If a fee applies, we will inform you before processing the request.
We may decline or limit a request where permitted or required by law, including where the request is frivolous, vexatious, disproportionate, affects another person’s personal data, would reveal confidential commercial information, or is otherwise not required to be fulfilled under applicable law.
14. Withdrawal of Consent
You may withdraw your consent for the collection, use, or disclosure of your personal data by contacting our Data Protection Officer at:
DPO Email: dpo@laptopclinic.sg
Please state clearly what consent you wish to withdraw so that we can process your request accurately.
After receiving your request, we may need a reasonable period to process the withdrawal. We may also inform you of the likely consequences of withdrawing consent.
Depending on the nature of your withdrawal, LaptopClinic.sg may not be able to continue with certain products, order processing, delivery arrangements, payment-related matters, warranty claim handling, return handling, sourcing requests, marketing communications, account features, or other ecommerce-related communications.
Withdrawal of consent does not affect any collection, use, disclosure, or processing of personal data that was already carried out before the withdrawal. It also does not affect any continued use, disclosure, processing, or retention of personal data that is permitted or required under applicable law.
15. Data Relating to Devices, Photos, Videos, and Optional Add-On Arrangements
Customers may voluntarily provide photos, videos, serial numbers, model numbers, part numbers, screenshots, product labels, device details, or related information when requesting product guidance, order assistance, sourcing assistance, return handling, warranty claim handling, or an optional add-on product handling or fitting arrangement.
Customers should avoid sending personal data that is not reasonably required. This includes private files, account details, passwords, passcodes, one-time passwords, banking information, sensitive documents, or confidential information through WhatsApp, email, forms, or any other communication channel.
Where an optional add-on arrangement is confirmed, customers are responsible for backing up, removing, securing, and protecting their own data before providing any device, item, account access, or related information.
Device passwords, passcodes, and personal login credentials are not required unless expressly needed for a specific customer-approved purpose. Where access is required, it should only be provided through a secure and agreed method, and only to the extent necessary for that approved purpose.
LaptopClinic.sg is not responsible for personal data loss, data exposure, data corruption, missing files, account access issues, or device lockout caused by customer self-handling, external party handling, device condition, pre-existing device issues, customer-provided access, or circumstances outside our reasonable control.
16. Children and Minors
LaptopClinic.sg is intended for users who are at least 18 years old or users who have parental or legal guardian consent.
We do not knowingly collect personal data from children without appropriate parental or guardian consent.
If you believe that a child has provided personal data to us without proper consent, please contact us at dpo@laptopclinic.sg.
17. Do Not Call, Messaging, and Communication Preferences
Where applicable, we will comply with Singapore’s requirements relating to marketing communications and messaging preferences.
If you provide your phone number or WhatsApp number to us, we may use it to communicate with you about your order, enquiry, payment, delivery, collection, sourcing request, return, warranty, or other customer support matter.
We may also send marketing messages where permitted by law or where you have provided consent. You may opt out of marketing messages by contacting us or following the opt-out instructions provided in the message.
18. Third-Party Websites and Platforms
Our Website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, advertising platforms, or other external services.
This Privacy Policy does not apply to third-party websites or platforms that we do not own or control.
Third-party platforms may collect, use, disclose, store, or process your personal data according to their own privacy policies and terms.
You should review the relevant third-party privacy policies before using those platforms.
19. Data Breach Response
If we become aware of a data breach affecting personal data in our possession or under our control, we will assess the situation and take reasonable steps to contain, investigate, and address the breach.
Where required under applicable law, we will notify the relevant authority and affected individuals as soon as practicable.
20. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, ecommerce operations, payment methods, marketing tools, legal requirements, or data protection practices.
The updated version will be published on the Website with a revised “Last Updated” date.
Your continued use of the Website after the updated Privacy Policy is published means you acknowledge the updated Privacy Policy.
You should review this Privacy Policy regularly.
21. Contact Us
For privacy-related enquiries, access requests, correction requests, withdrawal of consent requests, or complaints about personal data handling, please contact:
Data Protection Officer: Nicholas Low
DPO Email: dpo@laptopclinic.sg
For general order, delivery, product, return, warranty, or ecommerce-related matters, please contact:
Customer Care Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994
WhatsApp is for text messages only.
Operating Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday: 10:00am – 3:00pm
Closed on Sundays and Singapore public holidays.
LaptopClinic.sg operates as an ecommerce business. We do not operate a public retail shop, showroom, public customer counter, or public collection desk. Any approved self-collection arrangement is strictly by appointment only at a location confirmed by LaptopClinic.sg in writing.