LaptopClinic.sg

Returns and Refunds Policy

Last updated 12 October 2026

This page explains what happens if something is wrong with your order, and when you can return an item. It is part of our Terms of Service.

In short

  • Faulty, wrong or missing item: tell us and we will put it right as the law requires, at no cost to you if you bought as a consumer (if you bought for a business, see section 2).
  • Lost or damaged by the courier: once we hand your parcel to the courier, the risk is yours. We do not replace or refund it, but we help you claim from the courier (see our Shipping and Delivery Policy).
  • Changed your mind, or ordered the wrong part: we do not cancel, take back or refund these, before or after delivery.

1. When your parcel arrives

Please check your parcel as soon as it arrives. If we sent the wrong item or an item is missing, tell us within 3 days of delivery, with photos of the parcel, the packaging and the items, and we will put it right. If you bought as a consumer and tell us later, you keep all your rights under the law (section 2), but it may take us longer to check what happened. If you bought for a business, 3 days is the limit: after that, we treat the order as delivered complete and correct.

If the parcel was damaged on the way, take photos before you throw any packaging away and tell us within 3 days: the courier needs them, and we will help you claim (see our Shipping and Delivery Policy).

2. A faulty item

Everything we sell must match its description, be of satisfactory quality and work as it should. If you bought as a consumer (for yourself, not for a business), Singapore's Consumer Protection (Fair Trading) Act, known as the Lemon Law, protects you:

  • If a fault shows up within 6 months of delivery, it is taken to have been there when the item was delivered, unless we can show it was not.
  • You can ask us to repair or replace the item. We will do it within a reasonable time, at our cost, including postage. (We may offer the other option if the one you choose is impossible or would cost far more.)
  • If we cannot repair or replace it, or we do not do it within a reasonable time, you can choose a refund or a lower price. If you have used the item for some time, the refund may take that use into account, as the law allows.
  • After 6 months you can still claim for a fault that was there at delivery, but you may need to show that it was.

If you bought for a business, the Lemon Law does not apply. If a part was faulty when it was delivered and you tell us within 3 months of delivery (or within the warranty you chose on the product page, if that is longer), we repair it, replace it or refund the price you paid for it, whichever we choose. You pay the postage to send it to us, and we pay to send a repaired or replacement part back. We do not refund delivery charges or pay for any other loss (section 12 of our Terms of Service).

Some things are not faults: damage that happened after delivery (for example while fitting, a drop, liquid or a power surge), normal wear, and the slow loss of capacity every battery has with use. Our Warranty Policy explains these.

3. Changed your mind, or ordered the wrong part

We do not cancel orders, accept returns or give refunds because you changed your mind, before or after delivery, or because you ordered the wrong part for your machine. Singapore law gives no cooling-off period for online purchases, and no right to return an item for these reasons. If the part does not match its product page (a different part number or different details, or it does not fit a model the page says it fits), that is our mistake: section 2 applies.

Choosing the right part is your responsibility. Please check the part number and the details on the product page before you order. We are happy to help on WhatsApp, but please check the part number yourself.

4. Cancelling an order

Once you have paid, you cannot cancel your order because you changed your mind (section 3). If we have to cancel an order ourselves, for example because the item is no longer available or the price was wrong, we refund you in full (section 6 of our Terms of Service).

For a pre-order, if we cannot supply the part after all, or it will take much longer than the estimate, you can choose to wait or to cancel for a full refund.

Parts we source specially for you (a part that is not listed on this website, which we order from a supplier at your request): before you pay, we tell you the price, the estimated lead time and whether the order can be cancelled once we have placed it with the supplier. If the part arrives faulty or is not what we agreed, sections 1 and 2 still apply.

5. How to return an item

  1. Contact us first with your order number, a short description of the problem, and photos or a video.
  2. We reply with what happens next. For a fault we can sometimes fix the problem from your photos or video alone; otherwise we tell you where to send the item and how.
  3. Please do not send anything back before we reply: an item sent without our instructions can get lost, or go to the wrong place.

If the return is because of a fault or our mistake and you bought as a consumer, we pay the postage. If you bought for a business, you pay to send it to us (section 2). Please pack the item safely, with its accessories if it came with any.

There is no walk-in counter. If we agree that you can hand an item over in person, it is by appointment only, at a time and place we confirm in writing.

6. Refunds

We refund to the card or account you paid with. If that is not possible, we agree another way with you, such as a bank transfer. We start the refund as soon as we agree it; your bank or card company decides how long it takes to reach you.

If you bought as a consumer and an item is faulty or we made a mistake, we also refund the delivery charge you paid; if you bought for a business, we refund the price of the part only. Import duties and taxes charged by your country are paid to your government, so we do not refund them; your courier or customs office may be able to.

7. Overseas orders

The same rules apply wherever you are, except that if you live outside Singapore, our total responsibility for an order is limited to what you paid us for it, apart from the Lemon Law rights above if you bought as a consumer (section 12 of our Terms of Service). For a faulty item overseas, we may ask for photos or a video first, so that we can decide with you whether to replace it, refund it, or have it sent back.

Contact us

Our customer care hours are Monday to Friday 10am to 7pm and Saturday 10am to 3pm (Singapore time). We are closed on Sundays and public holidays.

LaptopClinic.sg is run by Esmond Solutions Pte. Ltd. (UEN 202031216G), a company registered in Singapore. We are an online store with no public walk-in counter.

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