This Shipping & Delivery Policy explains how shipping, delivery, tracking, self-collection, failed delivery, courier delay, lost parcel matters, international shipping, customs charges, and related delivery matters are handled by LaptopClinic.sg.
LaptopClinic.sg is owned and operated by Esmond Solutions Pte. Ltd., a company incorporated in Singapore under ACRA Registration No. 202031216G.
This Policy should be read together with our Terms of Use, Return & Refund Policy, Warranty Policy, Product Compatibility & Handling Disclaimer, Privacy Policy, and any product-specific terms stated on the relevant product page, checkout page, invoice, delivery option, or written confirmation.
By placing an order on LaptopClinic.sg, selecting a delivery option, requesting self-collection, or accepting delivery of an order, you agree to this Shipping & Delivery Policy.
1. Delivery Coverage
LaptopClinic.sg offers delivery within Singapore and international shipping to selected destinations.
Delivery availability may depend on product type, product size, product weight, item restrictions, destination country, courier availability, payment clearance, stock availability, supplier lead time, and operational requirements.
We may decline, cancel, or limit delivery to certain addresses, locations, countries, regions, or restricted areas where delivery is unavailable, commercially unreasonable, restricted, unsafe, or not supported by our courier partners.
2. Singapore Delivery
For Singapore orders, available delivery options may be shown at checkout or communicated separately by LaptopClinic.sg.
Estimated Singapore delivery timelines may vary depending on the selected delivery option, order processing time, product availability, courier schedule, public holidays, peak periods, weather conditions, fulfilment capacity, and any event outside our reasonable control.
Delivery timelines shown on the Website, checkout page, product page, or order confirmation are estimates only and are not guaranteed delivery dates unless expressly confirmed in writing by LaptopClinic.sg.
3. International Delivery
LaptopClinic.sg offers international shipping to selected countries and regions.
For international orders, the estimated delivery timeline is generally 7 to 14 working days, unless otherwise stated. This estimate does not include delays caused by customs clearance, courier issues, destination-country requirements, unpaid import charges, incomplete delivery information, public holidays, local delivery restrictions, or events outside our reasonable control.
International delivery availability may depend on courier coverage, product restrictions, destination-country rules, shipping cost, customs requirements, and product suitability for international shipping.
We reserve the right to decline or cancel an international order if delivery is not available, is restricted, or cannot be reasonably fulfilled.
4. Order Processing Time
Orders are processed after payment has been received and cleared.
Processing time may vary depending on stock availability, payment verification, fraud prevention checks, product type, order volume, supplier availability, special-order requirements, or public holidays.
An order may not be processed immediately after payment if additional verification, product confirmation, sourcing confirmation, delivery information, or customer response is required.
If an order contains multiple items, we may ship the items together or separately depending on availability, product type, courier requirements, and operational needs.
5. Special-Order, Rare, and Sourced-On-Request Items
Some products may be special-order, rare, discontinued, uncommon, or sourced-on-request items.
Delivery timelines for such items are estimates only and may depend on supplier availability, supplier dispatch time, international movement, customs clearance, courier processing, and other factors outside our reasonable control.
Once a supplier order has been placed for a special-order or sourced-on-request item, the order is generally non-cancellable unless LaptopClinic.sg agrees otherwise in writing.
If a sourced item is delayed, we will provide updates where reasonably possible, but delay alone does not automatically entitle the customer to cancellation, refund, or compensation unless otherwise required by applicable law or agreed by us in writing.
6. Delivery Charges
Delivery charges may vary depending on destination, courier option, product size, product weight, shipping method, packaging requirements, delivery urgency, international shipping cost, and any additional handling requirement.
Delivery charges will usually be shown at checkout or confirmed before order processing.
Delivery charges are generally non-refundable once an order has been dispatched, unless otherwise required by law or expressly agreed by LaptopClinic.sg in writing.
If a delivery charge was calculated incorrectly due to system error, courier rate change, address issue, product size issue, or international shipping limitation, we may contact the customer to confirm the revised delivery charge before processing the order.
7. Tracking Information
Tracking information will be provided where available.
Tracking updates are provided by the courier and may not update immediately after dispatch.
LaptopClinic.sg is not responsible for delays, errors, missing scans, inaccurate updates, or system issues affecting courier tracking information.
Customers should monitor the tracking link or tracking number provided and respond promptly to any courier delivery instructions, delivery attempts, customs requests, or collection notices.
8. Customer Responsibility for Delivery Information
Customers are responsible for providing complete, accurate, and up-to-date delivery information when placing an order.
This includes recipient name, contact number, email address, delivery address, unit number, postal code, country, delivery instructions, and any information required for courier or customs processing.
LaptopClinic.sg is not responsible for failed delivery, delayed delivery, lost parcels, returned parcels, additional charges, or delivery disputes caused by incorrect, incomplete, outdated, or misleading customer information.
If the customer provides an incorrect or incomplete address, additional charges may apply for re-delivery, address amendment, parcel return, parcel redirection, or re-shipment.
9. Failed Delivery and Re-Delivery
A delivery may fail if the customer is unavailable, the address is incorrect, the unit number is missing, the contact number is invalid, the courier cannot access the location, the customer refuses the parcel, import charges are unpaid, or the customer does not respond to courier instructions.
If a delivery fails, the customer may be responsible for any re-delivery fee, return shipping fee, storage fee, handling fee, courier charge, administrative cost, or other cost imposed by the courier or incurred by LaptopClinic.sg.
If the parcel is returned to us due to failed delivery, customer refusal, incorrect address, customer absence, unpaid charges, or customer non-response, we may deduct the original delivery cost, return delivery cost, handling charges, payment processing charges, and any other applicable cost before considering any refund.
Special-order, sourced-on-request, used, opened, handled, tested, connected, assembled, altered, or non-returnable products may not be eligible for refund even if returned by the courier.
10. Self-Collection by Appointment Only
Self-collection may be available for selected ecommerce orders by appointment only, subject to written confirmation by LaptopClinic.sg.
Self-collection is not available on a walk-in basis. Customers must wait until LaptopClinic.sg confirms that the order is ready and provides the confirmed collection location, date, time, and collection instructions. Self-collection is limited to the collection of a confirmed online order. It does not create a public retail store, showroom, walk-in enquiry counter, public customer counter, public collection desk, or any unconfirmed in-person arrangement.
Customers may be required to provide the order number, proof of payment, identification, confirmation message, or written authorisation if collecting on behalf of another person. Risk of the product passes to the customer once the product is collected.
Customers should inspect the item upon collection where reasonably possible. Any wrong, missing, visibly damaged, or defective-on-arrival item must be reported according to the timeframe and process stated in our Return & Refund Policy.
Customers should not visit any location without prior written confirmation from LaptopClinic.sg.
11. Courier Handover, Delivery Risk, and Delays
LaptopClinic.sg is responsible for preparing and dispatching the correct order to the courier based on the information provided by the customer.
Once an order has been handed to the courier, delivery will be subject to the courier’s terms, tracking records, delivery route, delivery process, investigation process, and claim procedures.
LaptopClinic.sg will provide reasonable assistance for lost, delayed, or disputed parcels, but we are not responsible for delays, failed delivery, customs issues, import restrictions, or loss caused by courier handling, customs authorities, incorrect customer information, customer absence, customer refusal, unpaid import charges, delivery restrictions, destination-country issues, force majeure events, or any event outside our reasonable control.
Estimated delivery timelines are not guaranteed unless expressly confirmed in writing by LaptopClinic.sg.
12. Lost Parcel Claims
If a parcel appears to be lost, delayed, or disputed, the customer should contact LaptopClinic.sg as soon as possible with the order number and tracking details.
We may contact the courier, request an investigation, review tracking records, verify delivery status, or request additional information from the customer.
For lost parcel claims, we may require the courier’s investigation outcome before deciding whether any replacement, refund, store credit, or other remedy is appropriate.
Any replacement, refund, store credit, or other resolution will be assessed on a case-by-case basis and may depend on courier findings, insurance coverage, tracking records, delivery proof, customer information, and the circumstances of the order.
LaptopClinic.sg is not responsible for parcels marked as delivered by the courier where delivery records, delivery proof, or courier investigation reasonably indicate that delivery was completed.
13. Damaged Parcel on Delivery
Customers should inspect parcels as soon as reasonably possible after delivery or collection.
If a parcel arrives visibly damaged, the customer should take photos or videos of the external packaging before opening it, and should retain all packaging, courier labels, product packaging, accessories, and contents.
Wrong, missing, visibly damaged, or defective-on-arrival items must be reported within 3 calendar days from delivery or collection.
Reports should be sent to:
Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994
The report should include the order number, customer name, product name, clear description of the issue, photos or videos of the parcel, photos or videos of the product, packaging images, courier label images, and any other information reasonably requested by LaptopClinic.sg.
If the customer does not retain the packaging or does not provide sufficient evidence, the courier claim or assessment may be affected.
14. International Customs, Duties, Taxes, and Import Charges
International customers are responsible for ensuring that the products ordered from LaptopClinic.sg can be lawfully imported into their destination country.
International customers are responsible for all applicable import duties, customs charges, local taxes, VAT or equivalent taxes, tariffs, brokerage fees, clearance fees, storage fees, re-delivery fees, customs documentation requirements, destination-country restrictions, and local regulatory requirements.
These charges are not included in our product price or delivery charge unless expressly stated in writing.
LaptopClinic.sg is not responsible for delays, seizure, refusal, non-clearance, additional charges, returned parcels, or failed delivery caused by customs authorities, import restrictions, unpaid charges, incomplete information, local laws, or destination-country requirements.
If the customer refuses to pay import charges or fails to complete customs clearance, the parcel may be delayed, returned, abandoned, destroyed, or seized. LaptopClinic.sg is not responsible for any resulting loss, cost, delay, or non-delivery.
15. Customs Declarations
For international shipments, LaptopClinic.sg may be required to provide product descriptions, values, invoices, shipping information, or other details for customs declaration purposes.
We will not under-declare parcel value, misdescribe products, mark commercial purchases as gifts, or provide false customs information.
Customers are responsible for providing accurate recipient details and any information required by the destination country.
If customs authorities require additional information from the customer, the customer must respond promptly. Failure to do so may result in delay, return, storage charges, seizure, or failed delivery.
16. Returned International Parcels
If an international parcel is returned to LaptopClinic.sg due to failed customs clearance, unpaid charges, incorrect address, customer refusal, delivery failure, destination-country restrictions, or customer non-response, we may deduct the original shipping cost, return shipping cost, customs-related charges, courier fees, handling charges, payment processing charges, and any other applicable cost before considering any refund.
If re-shipment is requested and approved, the customer must pay the additional shipping charges and any applicable costs before the order is re-shipped.
Special-order, sourced-on-request, used, opened, handled, tested, connected, assembled, altered, or non-returnable products may not be eligible for refund even if returned by customs or courier.
17. Delivery Restrictions
Some products may be restricted from delivery to certain countries, regions, or addresses due to courier rules, customs rules, product nature, battery shipping requirements, size limits, weight limits, import rules, or local regulations.
LaptopClinic.sg may cancel, hold, or modify an order if a product cannot be delivered to the selected destination.
If we cancel an order before dispatch due to delivery restrictions, we will arrange a refund according to our refund process, subject to payment gateway, bank, card issuer, or payment partner processing timelines.
18. Batteries and Regulated Shipping Items
Some products, including certain battery-related items, power-related products, electronic components, or large items, may be subject to additional shipping restrictions, packaging requirements, courier approval, destination-country rules, or longer delivery timelines.
LaptopClinic.sg may use specific courier options, packaging methods, or shipping routes depending on product requirements.
We may decline or cancel an order if the item cannot be shipped safely, lawfully, or reasonably to the customer’s selected destination.
19. Multiple Shipments
If an order contains multiple items, LaptopClinic.sg may ship items separately depending on product availability, stock location, supplier lead time, packaging requirements, size, weight, courier rules, or operational reasons.
If items are shipped separately, different tracking numbers, delivery times, or courier providers may apply.
Unless otherwise stated, separate shipments do not automatically mean that additional delivery charges will apply after the order is confirmed. However, additional charges may apply if the customer requests separate delivery, special delivery, re-delivery, or a change in delivery arrangement.
20. Delivery Appointment and Special Instructions
Where delivery appointment options or special instructions are available, customers must provide accurate and practical instructions.
Courier providers may not always be able to follow special instructions such as leaving parcels unattended, calling before delivery, delivering at a specific time, or handing the parcel to a specific person.
If the customer requests or authorises unattended delivery, doorstep placement, parcel drop-off, or delivery to a third party, the customer accepts the risk of loss, theft, damage, or dispute after the courier completes delivery according to the instruction.
LaptopClinic.sg may decline special delivery instructions where they are unsafe, unclear, impractical, or not supported by the courier.
21. Proof of Delivery
Courier delivery records, tracking updates, recipient signatures, delivery photos, collection records, confirmation messages, or courier investigation outcomes may be used as proof of delivery.
Where a payment dispute, chargeback, delivery dispute, or order claim arises, LaptopClinic.sg may provide relevant delivery records, tracking records, order records, payment records, customer communications, and other evidence to the payment provider, bank, card issuer, courier, insurer, authority, or relevant third party.
22. Incorrect, Missing, or Changed Delivery Details
Customers must inform LaptopClinic.sg as soon as possible if delivery details are incorrect or need to be changed.
We will try to assist where possible, but changes are not guaranteed once an order has been processed, packed, handed to the courier, or dispatched.
Additional courier charges, redirection fees, re-delivery fees, handling charges, or administrative costs may apply.
LaptopClinic.sg is not responsible for delivery issues caused by incorrect, incomplete, outdated, or changed delivery details provided by the customer.
23. Force Majeure and Events Outside Our Control
LaptopClinic.sg is not responsible for delivery delay, non-delivery, fulfilment delay, or failure to perform caused by events outside our reasonable control, including natural disasters, fire, flood, pandemic, war, riot, strike, labour disruption, supplier disruption, courier disruption, customs delay, port delay, government action, import or export restriction, internet outage, payment gateway outage, cyber incident, system failure, power failure, or any similar event outside our reasonable control.
If such an event occurs, we may delay, suspend, cancel, or modify affected orders or delivery arrangements as reasonably necessary.
24. Relationship with Return, Refund, and Warranty Policies
Shipping and delivery matters may also affect return, refund, and warranty claims.
Customers should refer to our Return & Refund Policy for defective-on-arrival reports, wrong item reports, missing item reports, cancellation rules, failed delivery situations, refund processing, and return shipping responsibility.
Customers should refer to our Warranty Policy for warranty claim procedures, warranty assessment, warranty exclusions, and warranty-related shipping responsibility.
A delivery delay alone does not automatically entitle the customer to a refund, cancellation, replacement, or compensation unless otherwise required by applicable law or expressly agreed by LaptopClinic.sg in writing.
25. Non-Excludable Rights
Nothing in this Shipping & Delivery Policy limits or excludes any rights that cannot be limited or excluded under applicable Singapore law.
Where a product does not conform to contract, or where applicable law requires a remedy, LaptopClinic.sg will handle the matter according to the applicable legal requirement and the facts of the case.
This Policy is intended to operate together with applicable law, not to remove any mandatory consumer rights that apply.
26. Updates to This Policy
We may update, amend, or replace this Shipping & Delivery Policy at any time.
The updated version will be published on the Website with a revised “Last Updated” date.
Your continued use of the Website, placement of orders, selection of delivery options, or acceptance of delivery after the updated Policy is published means you accept the updated Policy.
You should review this Policy before placing an order.
27. Contact Us
For shipping, delivery, tracking, self-collection, failed delivery, damaged parcel, lost parcel, international shipping, customs-related matters, or ecommerce order matters, please contact us:
LaptopClinic.sg
Operated by Esmond Solutions Pte. Ltd.
ACRA Registration No.: 202031216G
Customer Care Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994 (text messages only)
Operating Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday: 10:00am – 3:00pm
Closed on Sundays and Singapore public holidays.
LaptopClinic.sg operates as an ecommerce business. We do not operate a public walk-in retail store, showroom, customer counter, or public collection desk.
Any self-collection, return item handover, or approved order-related arrangement must be confirmed by LaptopClinic.sg in advance and is strictly by appointment only. Customers should not visit any location without prior written confirmation from us.