Shipping and Delivery Policy

This page explains where we deliver, how long it takes, what it costs, and what happens if a parcel is late, lost or damaged. It is part of our Terms of Service.

1. Where your order ships from

• In Singapore, with the part in stock in Singapore: we deliver it in Singapore, with our own team or a delivery partner.
• In Singapore, with the part out of stock in Singapore (shown as Pre-order): we send it to you from our China warehouse.
• Outside Singapore: every overseas order ships directly from our China warehouse, by tracked international courier.

2. How long it takes

• Singapore, in stock in Singapore: an estimated 1 to 3 working days.
• Singapore, pre-order: an estimated 7 to 14 working days.
• Outside Singapore: an estimated 7 to 21 working days, plus any time your parcel spends in customs.

These are estimates, not guarantees. Each product page shows the estimate for the country you choose. If a pre-order will take much longer than its estimate, we tell you, and you can choose to wait or to cancel for a full refund.

3. What delivery costs

• Singapore: free on most items. If an item has a delivery charge, or you choose a paid faster option, the product page shows the charge and includes it in the price you pay.
• Outside Singapore: priced by country and parcel weight, including packing. Our worldwide shipping page lists the prices. Parcels over 2 kg, complete laptops, and countries that are not on the list (Hong Kong and Taiwan among them) are quoted on WhatsApp.
• Import duties and taxes: not included. Your courier or customs may ask you to pay them on delivery; the amount depends on your country. At checkout we ask you to confirm that you understand this.

4. Overseas orders are confirmed with you first

For delivery outside Singapore, you send your order to us on WhatsApp from the checkout. We reply with the final delivery price and how to pay. You pay nothing until you agree, and we ship once your payment arrives.

5. Where we do not deliver

We do not deliver to Afghanistan, Belarus, Cuba, Iran, North Korea, Russia or Syria, and we do not deliver within mainland China (our warehouse is there). We may also decline an order if a courier or the law does not allow the item to be sent to your address.

Laptop batteries contain lithium, so they travel under air-safety rules, and some couriers and countries limit them. If we cannot send your order, we tell you and refund you in full.

6. Tracking

Overseas parcels are tracked. When we have a tracking number, we give it to you, and you can also see it in your account if you sign in with Google using the email address you ordered with.

7. Lost or damaged parcels

Under Singapore's Sale of Goods Act, once we hand your parcel to the courier, it counts as delivered to you, and the risk of loss or damage on the way passes to you. So we do not replace or refund a parcel that the courier loses or damages. We do help: tell us as soon as possible, we make a claim with the courier, and we pass on to you whatever the courier pays or replaces.

If our own team delivers your parcel in Singapore, it is our responsibility until we hand it to you.

If a parcel arrives damaged, please take photos of the box and the item before you throw any packaging away, and tell us within 3 days of delivery: the courier needs them for the claim.

8. Please give us the right address

Please check your name, address, unit number, postcode and phone number before you order. If a parcel cannot be delivered because a detail was wrong, or because no one accepted it, the courier may charge to deliver it again, and you pay that charge. If the parcel comes back to us, we keep it for you and send it again once you have paid the delivery charge again. We do not refund an order that could not be delivered for these reasons.

9. Customs

We describe and value every overseas parcel truthfully on its customs form. We never mark a sale as a gift or under-declare its value. You are responsible for making sure the item may be imported into your country.

10. Collecting an order

We are an online store with no public walk-in counter. If we agree that you can collect an order, it is by appointment only, at a time and place we confirm in writing.

Contact us

• WhatsApp (text messages only): +65 8828 8180
• Email: sales@laptopclinic.sg
• Or use our contact form.

Our customer care hours are Monday to Friday 10am to 7pm and Saturday 10am to 3pm (Singapore time). We are closed on Sundays and public holidays.

LaptopClinic.sg is run by Esmond Solutions Pte. Ltd. (UEN 202031216G), a company registered in Singapore. We are an online store with no public walk-in counter.