This Warranty Policy explains how warranty coverage, warranty options, warranty exclusions, warranty claims, assessment, replacement, exchange, store credit, refund consideration, and related matters are handled by LaptopClinic.sg.
LaptopClinic.sg is owned and operated by Esmond Solutions Pte. Ltd., a company incorporated in Singapore under ACRA Registration No. 202031216G.
This Warranty Policy should be read together with our Terms of Use, Return & Refund Policy, Shipping & Delivery Policy, Product Compatibility & Handling Disclaimer, Privacy Policy, and any product-specific warranty terms stated on the relevant product page, checkout page, invoice, warranty option, or written confirmation.
By placing an order on LaptopClinic.sg, selecting a warranty option, or submitting a warranty claim, you agree to this Warranty Policy.
1. Warranty Coverage Varies by Product
Warranty coverage varies by product.
The applicable warranty period, warranty option, warranty scope, and claim process may be stated on the product page, checkout page, invoice, order confirmation, warranty option, or written confirmation.
Some products may have no warranty, limited warranty, standard warranty, supplier-supported warranty, product-specific warranty, or optional extended warranty.
Where a product allows customers to select different warranty options at additional cost, the selected warranty option will apply according to the terms shown at the time of purchase.
If no warranty period is stated for a product, the product may be supplied without additional commercial warranty, subject always to any rights that cannot be excluded under applicable law.
2. Warranty Start Date
Unless otherwise stated, the warranty period starts from the date the product is delivered, collected, or made available for collection, whichever applies first.
For special-order, sourced-on-request, pre-order, or backorder items, the warranty period starts from the date the item is delivered, collected, or made available for collection, unless otherwise stated in writing.
For replacement or exchange items approved under warranty, the replacement or exchange item will continue under the remaining warranty period of the original item unless LaptopClinic.sg expressly confirms a different warranty period in writing.
3. Product Condition and Warranty
Products sold on LaptopClinic.sg may include brand-new compatible products, OEM-equivalent products where accurately stated, new third-party replacement components, used hardware components, open-box items, accessories, lifestyle tech products, special-order items, or sourced-on-request items.
Warranty coverage may differ depending on product type and product condition.
Used, open-box, special-order, sourced-on-request, clearance, promotional, or final-sale items may have shorter warranty coverage, limited warranty coverage, or no warranty where stated.
LaptopClinic.sg does not claim that our hardware components are manufacturer-authorised original parts unless expressly stated and lawfully supported.
Unless expressly stated otherwise, LaptopClinic.sg is not an authorised distributor, authorised reseller, appointed representative, or official partner of any laptop, mobile phone, electronics, or device brand.
4. Warranty Is Not a Compatibility Guarantee
Warranty coverage does not mean that the product is guaranteed to be suitable for every device, model, region version, configuration, or customer use case.
Customers are responsible for checking product compatibility before purchase.
For laptop and mobile phone components, compatibility may depend on factors such as device model, exact model code, part number, connector type, pin count, cable position, screen size, screen resolution, voltage, capacity, keyboard layout, region version, board revision, mounting point, shape, size, and other technical specifications.
LaptopClinic.sg may provide general product guidance where possible. However, unless we expressly confirm compatibility in writing for your specific device and product requirement, the final responsibility remains with the customer.
Wrongly selected products due to customer error, incorrect model information, incomplete checking, customer assumption, or third-party advice are not covered under warranty.
5. What Warranty May Cover
Subject to the product-specific warranty terms and our assessment, warranty may cover a product issue that is due to a product fault within the applicable warranty period.
An approved warranty claim may result in one or more of the following remedies, depending on product type, warranty option, stock availability, supplier support, claim assessment, and applicable law:
- Replacement of the same item, where available
- Exchange for a suitable alternative, where agreed
- Store credit
- Partial refund
- Full refund
- Other reasonable remedy confirmed by LaptopClinic.sg in writing
Warranty does not automatically entitle the customer to a cash refund. The remedy will be assessed based on the product, warranty terms, condition of the item, nature of the issue, and supporting evidence provided.
6. What Warranty Does Not Cover
Unless otherwise stated in writing, warranty does not cover:
- Wrong product selected by the customer
- Wrong model or wrong part number ordered by the customer
- Compatibility issues caused by incorrect or incomplete checking
- Product mismatch caused by customer assumption or third-party advice
- Customer no longer needing the product
- Change of mind
- Physical damage
- Scratches, dents, cracks, pressure marks, broken connectors, broken pins, torn cables, burnt marks, liquid marks, stains, deformation, or external damage
- Damage caused by customer self-handling
- Damage caused by third-party handling
- Damage caused by improper handling, unsuitable tools, or unsuitable device condition
- Damage caused by incorrect fitting, connection, testing, or setup
- Damage caused by misuse, negligence, modification, unauthorised alteration, or external force
- Damage caused by electrical surge, short circuit, liquid exposure, overheating, corrosion, or contamination
- Normal wear and tear
- Battery wear, reduced battery capacity over time, or consumable degradation within expected usage limits
- Cosmetic issues that do not affect product function
- Software-related issues
- Data loss
- Device issues unrelated to the product purchased from LaptopClinic.sg
- Issues caused by another component in the customer’s device
- Items with removed, altered, damaged, or tampered labels, markings, seals, serial numbers, or identifiers
- Items without valid proof of purchase
- Items outside the applicable warranty period
- Items returned without approval or contrary to our instructions
Warranty may also be rejected if the item is returned incomplete, damaged, modified, tampered with, or in a condition inconsistent with normal product use.
7. Sensitive Hardware Components
Some hardware components are sensitive and may be affected by electrostatic discharge, connector misalignment, cable damage, pressure marks, voltage mismatch, screw damage, unsuitable tools, incorrect handling, unsuitable device condition, overheating, or improper testing.
This may apply to products such as screens, batteries, keyboards, boards, charging ports, flex cables, camera modules, speaker modules, and mobile phone components.
Customers who handle, connect, test, fit, or allow third parties to handle the product do so at their own risk.
Warranty may be rejected if the product shows signs of improper handling, pressure marks, torn cables, bent pins, damaged connectors, liquid exposure, burnt marks, missing protective film, tampering, or any condition inconsistent with the original supplied condition.
8. Batteries and Power-Related Products
Battery and power-related products may be affected by usage pattern, device condition, charging habits, power management settings, charger quality, operating temperature, storage duration, battery cycle count, and normal chemical ageing.
Unless otherwise stated, warranty for batteries does not cover normal battery wear, expected capacity reduction over time, reduced runtime due to device power consumption, issues caused by unsuitable chargers, issues caused by liquid exposure, swelling caused by misuse or unsafe handling, or damage caused by electrical issues in the customer’s device.
Customers should stop using any battery or power-related product immediately if they notice unusual heat, swelling, odour, leakage, smoke, physical deformation, or unsafe behaviour, and should contact LaptopClinic.sg for guidance.
9. Screens and Display Components
Screen and display components are sensitive to pressure, impact, cable alignment, connector condition, backlight compatibility, resolution compatibility, mounting alignment, and device condition.
Unless otherwise stated, warranty for screen and display components does not cover cracks, pressure marks, lines caused by physical pressure, damaged connectors, torn cables, scratches after delivery or collection, liquid marks, backlight issues caused by the customer’s device, or compatibility issues caused by wrong model, wrong part number, wrong resolution, wrong connector, or wrong cable position.
Customers should check product suitability carefully before purchase and handle display components with care.
10. Keyboards and Input Components
Keyboard and input components may vary by layout, language, region version, backlight support, connector type, frame type, colour, and model revision.
Unless otherwise stated, warranty does not cover wrong layout selected by the customer, keycap damage caused by handling, liquid exposure, connector damage, flex cable damage, cosmetic wear, or compatibility issues caused by wrong model, wrong layout, wrong language, or wrong region version.
11. Boards, Ports, and Internal Components
Boards, charging ports, flex cables, and internal components may be affected by device condition, electrical condition, connector condition, board revision, cable alignment, power supply, liquid exposure, corrosion, previous device damage, and third-party handling.
Unless otherwise stated, warranty does not cover damage caused by electrical issues, short circuit, liquid exposure, corrosion, unsuitable testing, unsuitable device condition, wrong connector, wrong part number, or handling performed outside our confirmed arrangement.
12. Accessories, Standing Desks, Chairs, and Lifestyle Tech Products
Accessories, standing desks, chairs, and lifestyle tech products may carry product-specific warranty coverage as stated on the product page, checkout page, invoice, warranty option, or written confirmation.
Where a product carries a supplier-supported or product-specific warranty, the warranty process may depend on the relevant supplier, product category, parts availability, assessment outcome, and applicable terms.
Warranty does not cover normal wear and tear, cosmetic wear from use, misuse, improper assembly, overloading, accidental damage, liquid exposure, unauthorised modification, improper storage, or use outside the product’s intended purpose.
For larger items, the customer may be required to provide photos, videos, serial numbers, order records, and other supporting evidence before any assessment or remedy can be considered.
13. Defective-on-Arrival Reports
Wrong, missing, visibly damaged, or defective-on-arrival items must be reported within 3 calendar days from delivery or collection.
Reports should be sent to:
Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994
The report should include the order number, customer name, product name, clear description of the issue, photos or videos showing the issue, photos of product packaging, courier packaging, shipping label where applicable, and any other information reasonably requested by LaptopClinic.sg.
If a report is not submitted within 3 calendar days, the item may be treated as accepted by the customer, unless otherwise required by applicable law or covered under a valid warranty term.
Defective-on-arrival matters may be handled under our Return & Refund Policy and this Warranty Policy, depending on the nature of the issue.
14. How to Submit a Warranty Claim
To submit a warranty claim, please contact LaptopClinic.sg within the applicable warranty period.
Please provide:
- Order number
- Customer name
- Contact details
- Product name
- Date of delivery or collection
- Warranty option selected, where applicable
- Clear description of the issue
- Photos or videos showing the issue
- Photos of the product condition
- Photos of packaging, labels, markings, serial numbers, or part numbers where applicable
- Any relevant device model, part number, or compatibility information
- Any other information reasonably requested by LaptopClinic.sg
LaptopClinic.sg may reject or delay a warranty claim if the customer fails to provide sufficient information, evidence, product details, proof of purchase, or requested materials.
15. Warranty Assessment
All warranty claims are subject to assessment.
LaptopClinic.sg may require the product to be returned to us or to a location confirmed by us before any warranty remedy is approved.
Customers must not return any item without receiving return instructions from LaptopClinic.sg.
The product must be returned in the condition requested by us, together with all required packaging, labels, accessories, protective materials, and proof of purchase where applicable.
We may reject a warranty claim if the product shows signs of customer self-handling, third-party handling, improper handling, incorrect tools, physical damage, liquid exposure, electrical damage, modification, tampering, missing parts, altered labels, removed identifiers, incomplete packaging, or any condition inconsistent with the original supplied condition.
16. Approved Warranty Remedies
If a warranty claim is approved, LaptopClinic.sg may provide one or more remedies depending on the product, warranty terms, assessment outcome, stock availability, supplier support, and applicable law.
Approved remedies may include replacement, exchange, store credit, partial refund, full refund, or another reasonable remedy confirmed by us in writing.
If the same item is no longer available, LaptopClinic.sg may offer a suitable alternative, store credit, partial refund, or another reasonable solution.
A refund is not automatic and may only be offered where LaptopClinic.sg determines that replacement, exchange, or another remedy is unavailable, unsuitable, or required by applicable law.
17. Warranty Claim Shipping Costs
For Singapore warranty claims, customers may be required to send the item to a location confirmed by LaptopClinic.sg or arrange a pre-approved appointment-based item handover after receiving written instructions from us.
Items must not be sent or handed over without prior approval from LaptopClinic.sg. Any item submitted without approval or outside our written instructions may be rejected or returned to the customer at the customer’s cost, where permitted by law.
For international warranty claims, customers are responsible for all shipping costs, customs forms, import and export documentation, taxes, duties, tariffs, clearance charges, brokerage fees, re-delivery charges, storage charges, and any other costs involved in sending the item to or from Singapore, unless LaptopClinic.sg agrees otherwise in writing.
LaptopClinic.sg is not responsible for parcels that are delayed, seized, rejected, taxed, damaged, lost, refused, or affected by courier providers, customs authorities, delivery agents, or other third parties.
Customers should use a reliable shipping method with tracking and ensure the item is packed securely before sending it.
18. Items Returned Without Approval
Customers must not send, return, or hand over any item to LaptopClinic.sg unless prior approval and written return instructions have been provided by us.
Items sent without approval, sent to the wrong location, sent using an unsupported method, or sent contrary to our instructions may be rejected, refused, returned to the customer, or otherwise handled at the customer’s cost, where permitted by law.
LaptopClinic.sg is not responsible for any loss, delay, damage, missing contents, courier issue, storage issue, or third-party handling issue affecting items sent without prior approval or outside our written instructions.
Customers are responsible for ensuring that any approved return is packed securely, clearly identified, and sent according to the instructions provided by LaptopClinic.sg.
19. Warranty and Optional Add-On Arrangements
For selected Singapore orders, LaptopClinic.sg may offer an optional add-on product handling or fitting arrangement. This is subject to availability, separate charges, product type, item suitability, device condition, appointment confirmation, and written confirmation by LaptopClinic.sg.
Any optional add-on arrangement is separate from the product warranty unless expressly stated in writing. Product warranty does not cover issues caused by customer self-handling, external party handling, improper handling, unsuitable tools, electrical damage, liquid damage, modification, misuse, unsuitable device condition, or any handling carried out outside a confirmed arrangement approved by LaptopClinic.sg.
LaptopClinic.sg may decline, cancel, or reschedule any optional add-on arrangement if the item, device condition, product suitability, location, timing, or other relevant circumstances make the arrangement unsuitable or unavailable.
For overseas customers, LaptopClinic.sg provides parts-only ecommerce sales. Overseas customers are responsible for arranging any product fitting, handling, setup, checking, or related work in their own country at their own risk and cost.
20. Data Responsibility
Customers are responsible for backing up, removing, securing, and protecting their own data before providing any device, item, account access, or information under an optional add-on product handling or fitting arrangement.
LaptopClinic.sg does not guarantee data preservation and is not responsible for data loss, data corruption, missing files, account access issues, device lockout, system access issues, or any loss arising from device condition, customer-provided access, customer self-handling, external party handling, or circumstances outside our reasonable control.
Customers should not provide passwords, passcodes, one-time passwords, banking information, private files, confidential information, or sensitive personal information unless it is expressly required for a customer-approved purpose. Where such information is provided, customers remain responsible for ensuring that only necessary access is given and that any confidential or sensitive data is protected before the arrangement takes place.
21. Relationship with Return & Refund Policy
This Warranty Policy is separate from our Return & Refund Policy.
A warranty claim and a return or refund request may be subject to different rules, deadlines, conditions, evidence requirements, and review processes.
A product may be outside the return period but still within an applicable warranty period. A product may also be ineligible for warranty coverage due to customer handling, external party handling, physical damage, compatibility issues, missing proof of purchase, expired warranty period, or any exclusion stated in this Warranty Policy.
Submitting a warranty claim does not automatically mean that a return, exchange, store credit, or refund will be approved. Any remedy will depend on the product, warranty terms, item condition, supporting evidence, review outcome, stock availability, supplier support where applicable, and applicable law.
Customers should read both this Warranty Policy and our Return & Refund Policy before placing an order.
22. Non-Excludable Rights
Nothing in this Warranty Policy limits, excludes, or reduces any rights, protections, or remedies that cannot be limited, excluded, or reduced under applicable Singapore law.
Where applicable law requires LaptopClinic.sg to provide a remedy for a product that does not conform to contract, LaptopClinic.sg will handle the matter according to the relevant legal requirement, the product involved, the supporting evidence provided, and the facts of the case.
This Warranty Policy is intended to operate together with applicable law. It does not remove any mandatory consumer rights that may apply.
23. Updates to This Warranty Policy
LaptopClinic.sg may update, amend, or replace this Warranty Policy from time to time.
Any updated version will be published on the Website with a revised “Last Updated” date. The updated Policy will apply from the date it is published, unless otherwise stated.
By continuing to use the Website, placing an order, selecting a warranty option, or submitting a warranty claim after the updated Policy has been published, you agree to the updated version of this Warranty Policy.
Customers should review this Warranty Policy before placing an order, selecting a warranty option, or submitting any warranty-related request.
24. Contact Us
For warranty claims, defective-on-arrival reports, product condition concerns, warranty review requests, or warranty-related enquiries, please contact us using the details below:
LaptopClinic.sg
Operated by Esmond Solutions Pte. Ltd.
ACRA Registration No.: 202031216G
Customer Support Email: customer@laptopclinic.sg
WhatsApp: +65 8693 4994
WhatsApp is for text messages only.
Operating Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday: 10:00am – 3:00pm
Closed on Sundays and Singapore public holidays.
LaptopClinic.sg operates as an ecommerce business. We do not operate a public retail shop, showroom, public customer counter, or public collection desk. Any approved self-collection, warranty review arrangement, or item handover arrangement is strictly by appointment only at a location confirmed by LaptopClinic.sg in writing.