Warranty Policy

Every part you buy from LaptopClinic.sg is protected in two ways: by your rights under Singapore law, and by any warranty shown on the product page. This page explains both, what is not covered, and how to claim. It is part of our Terms of Service.

1. Your rights under the law (every part)

Every part must match its description, be of satisfactory quality and work as it should. If you bought as a consumer, Singapore's Lemon Law adds this: a fault that shows up within 6 months of delivery is taken to have been there from the start, unless we can show it was not, and you can ask us to repair or replace the part at our cost. Our Returns and Refunds Policy explains these rights in full. They apply even when the product page shows no warranty, and no warranty below reduces them.

2. A warranty shown on the product page

Some product pages offer a warranty, for example 3 months, 6 months or 1 year; a longer one may cost extra. If you choose one, it is shown in your cart and at checkout, and it covers faults that appear in normal use during that time, counted from the day the part is delivered to you.

If a part develops a covered fault during its warranty, we replace it with the same part, or repair it. If we cannot, we offer a similar part or a refund of the price you paid for it.

A product-page warranty is extra to what the law requires, so it has its own limits: it covers the part only, not the cost of fitting it, delivery charges or your data, and for a fault that appears later and is covered only by this warranty, you pay the postage both ways.

3. What is not covered

A warranty, and the law, cover faults in the part itself. They do not cover problems that are not a fault in the part, such as:

• damage caused while fitting the part, such as a torn cable, a bent pin, a broken clip or a cracked case;
• physical damage, liquid damage, or damage from a power surge or a faulty charger after delivery;
• a part that does not fit because the wrong part was ordered;
• loss or damage caused by the courier on the way to you (see our Shipping and Delivery Policy);
• normal wear, and the gradual loss of capacity that every battery has with use and age;
• problems caused by something else in your laptop, or by software;
• damage caused by opening up or modifying the part.

Please leave the labels and serial number on the part: we need them to identify it if you make a claim. And always back up your data before you fit a part, because we cannot recover data for you.

4. Batteries: safety first

A battery slowly holds less charge as it ages; this is normal and not a fault. Stop using a battery straight away if it swells, gets unusually hot, smells, leaks or is damaged, and contact us. Do not put old batteries in general waste or the blue recycling bins: tape their ends and take them to an e-waste recycling point (the National Environment Agency lists them on its page Where to Recycle E-Waste).

5. How to make a claim

1. Contact us with your order number, a short description of the problem, and photos or a short video that show it.
2. We may ask a few questions, or ask you to try a simple check, so that we can tell whether the part or something else is at fault.
3. If we need the part back, we tell you where to send it and how. Please do not send anything before we reply.

Postage: if you bought as a consumer and the part was faulty when it reached you (the law assumes this for the first 6 months), we pay the postage both ways. If you bought for a business, you pay to send the part to us, and we pay to send a repaired or replacement part back. For a fault that appears later and is covered only by a product-page warranty, you pay the postage both ways.

A replacement part carries the rest of the original part's warranty.

6. Overseas orders

Your warranty and your rights work the same wherever you are, within the limit for buyers outside Singapore in section 12 of our Terms of Service. For an overseas claim we usually ask for photos or a video first, so that we can decide with you whether to send a replacement, give a refund, or have the part sent back.

7. The manufacturer's warranty

We are not affiliated with any laptop brand. If a part's maker offers its own warranty, that is a matter between you and the maker. Our promises to you are the ones on this page.

Contact us

• WhatsApp (text messages only): +65 8828 8180
• Email: sales@laptopclinic.sg
• Or use our contact form.

Our customer care hours are Monday to Friday 10am to 7pm and Saturday 10am to 3pm (Singapore time). We are closed on Sundays and public holidays.

LaptopClinic.sg is run by Esmond Solutions Pte. Ltd. (UEN 202031216G), a company registered in Singapore. We are an online store with no public walk-in counter.